Is using "open tickets" best for our business?

[tiltedWC]

We have an axe throwing business. Our customers generally book "lanes" online and sometimes call in to make their reservation. Either way, they put down a deposit at the time of booking. When they come in, they play and then check out. They may then purchase merchandise or trophies, an extra hour of throwing time, etc. and then usually leave gratuity for their specific lane coach (we have approx 15 coaches on staff, with 5-8 coaches scheduled per day. We have struggled with the best way to check customers out...... in addition to keep up with which coach has which tips. (we currently use a handmade coaches sheet and then attach the receipt with notated tip to that sheet for when we do payroll)

Could someone advise me if using "open tickets" for this type of business is ideal or if another way would be more sufficient. Has anyone used open tickets for this type of business or something similar? How would one suggest to credit the deposit previously made on the open ticket?

I am ready for things to flow just a bit better in this area so any suggestions are appreciated!! Thanks! 

[Valentina]

Hello hello @tiltedWC 👋

It looks like no one has come by to offer any insight here just yet, but I found a few threads where others were discussing open tickets. @ptf was looking to set up an ordering station using open tickets here and @parkhospitality asked about open ticket reporting here. You might want to try dropping a line into a thread where people have mentioned that they were using open tickets, as they may have some advice to offer you here!

Let me know if you don't find the answers you're looking for from other sellers here in the Community - happy to try to dig in with you ⛏