Re: I had a customer dispute a charge and they rul...

ashetowing · ‎12-13-2023

I had a customer dispute a charge and they ruled in favor of the customer even though I gave specific details for the charge. How do I get this ruling reversed?

Donnie-M · ‎12-13-2023

Was it an in person transaction? Was the card dipped or tapped?

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

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MayaP · ‎12-13-2023

Hello @ashetowing, I appreciate you reaching out and understand your concern about the dispute decision. I know this upsetting and if you would like to speak with someone about the decision it would be our Disputes Team. You can reach them at 1-855-700-6000 or squ.re/contactsqsupport. They are available 6AM - 6PM PST, Monday - Friday.

I had a customer dispute a charge and they ruled in favor of the customer.