Are credit card fees returned for a refund?

[aak]

Are the fees returned for cc processsing when a refund is issued?

[pessosices]

Yes they are! You don't get charged anything if the full amount is refunded, and if it's a partial refund, the fees are charged only in ratio.

[Bradleyscater]

So just to clarify, I created an invoice for a party, sent invoice with 50% deposit option checked, client paid by credit card, fees taken out.  Now they have to cancel the party.  If I refund the deposit it will refund their full amount and ALSO give me back the $20 fee I paid?

[GlassJudy]

Absolutely - that's part of the beauty of Square.  Your customer gets a full refund and you get your fees back.

[SkinScience]

I issued a refund of an exact amount of $224.00 to a customers card that the product was paid with.  However, I see a second amount of $218.08 transferred.  So does this mean the customer is only going to get $218.08 or will they get the $224.00?  This is so confusing.  I see the difference of $5.92 are fees.  So does the customer get $224.00 and I have to pay $5.92 in additional fees from my square balance?

Thank you

David

[JustinC]

@SkinScience - 

Sorry for the confusion. You're not alone - most sellers are confused if the fees are given back when a refund is issued.

In short, there are no fees associated with issuing a refund. We only debit your bank account what was deposited from that transaction but your customer will be credited the full amount.

[Bradleyscater]

That is not the question.  The question is does the seller have to eat the fees that were charged on the money now being refunded, or is EVERYONE made whole?

[pessosices]

Hey @Bradleyscater 

If you look at the top of the thread, I told another seller - if you refund a seller, the fees are also refunded, and the transaction costs you nothing.

Everyone is made whole in a full refund!

In a partial refund the fees are partially refunded as well, and you are only charged in proportion to the money you keep.

[JL5005]

Hey Justin

Tring to stop a pending refund to the wrong customer..

[sayra]

Hey @JL5005, 

Our Customer Success Team can help you stop a pending refund, however, the window we have to get this done is only a couple of hours. Please give us a call right away before the weekend as we are closed. 

Thanks! 

[AustinTxWeird]

Fees are charged at point of sale but will I still be expected to render unto Ceasar when a full refund is issued to my customers?

[ashc]

Hey @AustinTxWeird,

I moved your post to an existing thread where this question has been answered already.

Check out the thread for more details. 

[Bradleyscater]

Where is the thread?