All of a sudden customers cannot add items to the cart.

[sweetreliefconf]

All of a sudden customers cannot add items to the cart. It acts like you can add it, you can choose options if necessary, and then a message pops up saying you have no items in your cart. It does this with every item I have. I have not changed anything. I am not sure what to do. 

[isabelle]

Hey @sweetreliefconf!

Thanks for posting in the Seller Community and sorry to hear about this issue. 

Is this still occurring? Can you provide your URL so I can look into this? 

Thank you! 🌠

[sweetreliefconf]

Customers are still having trouble. They add items and then it pops up a message saying cart is empty. It seems intermittent as I have gotten a few orders to go through. Other people have just been texting me or emailing me orders since they can't get the site to work. I have had the site up since Thanksgiving and did not have an issue until this week. 

https://sweet-relief-confections-llc.square.site/

[AshleyK]

@sweetreliefconf I'm stepping in for Isabelle!

In the past this was browser specific issue so it's possible your customers need to try on a different device/browser as it usually affects mobile browsers. As a troubleshooting step, you could try publishing the site again if you haven’t done it in a while.

Otherwise, you may need to contact Weebly Support to have them file a ticket with engineering.