1.13.1 Retail App Crashes, Unstable

[swimfun]

This is an odd issue. Ever since we updated our app to version 1.13.1, we've experienced:

• Very, very, very frequent App Crashes
• The inability to navigate to the "checkout" screen on some occasions
• Very frequent passcode requests even when an authorized user is logged in and the screen hasn't timed out

We've tried to remedy the issue by doing the following:

• Uninstalling and Reinstalling Square Retail

Our devices are on the latest version of iOS. I know this is an isolated issue with the Retail App itself because the beta version of the app seems to be working famously. Is this a known issue? It's very frustrating.

[Chad]

Hey @swimfun, I checked with our team that handles bugs and software issues and we haven't had any reports of Square for Retail crashing on this app version.

I recommend reaching out to our Customer Success Team if you haven't already. They might be able to have our Engineering Team look into these crashes. 

If you still have questions please let me know!