Item Sub Categories

[Sylvia2]

Under the new system, how do you get items to show up in sub categories on the online store? I have added the item to sub categories via the dashboard (as the new system insructs) but when I look online, the item only appears on the "Newest" page and not under any of the sub categories assigned. Does anyone else have this issue and/or know how to fix it? Thanks

[Lou8 · Accepted solution]

Hi @Sylvia2, welcome to the Seller Community 🙂.

I actually assisted a seller with a similar issue the other day. If republishing your website doesn't resolve the problem, our Ecom specialist team can force the sync between your items settings and your website. To do so, you'll have to contact our Support Team directly by phone or email, as we don't have access to account information on the Community.

Can you let me know the outcome once you've reached out to them, as this could help other sellers who are experiencing the same issue.