Self checkout receipt shows Pickup as the Dining Option

[Jaks]

I am having an issue with the Self Checkout receipts.  They all state the order as a Pickup which means my cooks automatically start packaging them in carryout containers.  Only a small line at the bottom of the receipt states it is a Self Checkout order.  I can train around this but with multiple differently formatted delivery service receipts and now yet another anomaly on the register receipts, it's getting unwieldly for the cooks and front personnel.  Can this be corrected?  The customer is sitting at the restaurant and using a QR code to order so they do not need to approach the register.  It is not a Pickup.

[Goldneye]

HI, not sure if this may help.  Square Support page Self Serve Ordering.

https://squareup.com/help/us/en/article/7142-set-up-self-serve-ordering-and-qr-codes-with-square-onl...

Hope this helps!

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[northstarhouse]

Terri,

We are having the same issue. This maybe a leftover from when self-service and delivery were connected, but it would be great if they could change the delivery address to be the QR table number in square! 

[Goldneye]

HI, and thank you for reaching out.  I am not familiar with self-serve, QR or delivery.  This is a seller-to-seller community board and I attempt to help others.

You can try to contact Customer Support with this link.  Monday to Friday.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.