Restaurant app not updating when new online orders come in

[bpub]

Any way to get the app to update more consistently so we aren't missing online orders as they come in? Seems very inconsistent and buggy

[Valentina]

Sorry to hear about the inconsistencies, @bpub - if you haven't run through any troubleshooting steps yet, I'd recommend starting with those. These app troubleshooting steps will help you ensure that your mobile device(s) and the Square Point of Sale app are both up-to-date and running properly.

If you're still running into trouble, please get in touch with our Support team so we can put you in touch with a Square for Restaurants specialist who can dig in with you.