Register Restarts Without Warning

[lgmbts]

Does anyone else have an issue with the Square Register, black with customer facing screen restarting without warning - in the middle of taking an order.  And if so - how did you solve it?  It's frustrating and embarrassing. 

[Joe]

Hi there again, @lgmbts 👋 So sorry to hear about this trouble with your Square Register. Sounds very frustrating, indeed.

These kind of issues can normally be resolved with insuring that software and firmware are both up to date. We would recommend walking through these specific troubleshooting steps to weed out any outstanding glitches that may be carrying over from previous versions of the software.

Let us know if this resolves the issue for you! I will keep an eye out for your response.

[lgmbts]

Software and firmware are up to date.  We've walked through this multiple times with support.