Random Checks Reopening Under "Other Checks"

[akalous]

We have had an issue lately where random checks will reopen and show as being open for 3 days which is not possible since our nightly closing requires all checks to be closed. These checks were closed and paid on different nights with different bartenders (who aren't even working on the nights they pop up).

They show up oddly under a section called "other checks".

Anyone else have this issue and figure out how to resolve it? We have just been voiding them at the end of night but I'm worried this is going to mess with my inventory and other numbers.

[Laurie_]

Hi @akalous, thanks for reaching out with your question!

This sounds similar to an issue we've seen before, where duplicate checks are created when a check is open on multiple devices simultaneously and is then updated or closed on one of them.

For instance, if an employee opens a check on one device, forgets to log out, and then closes the check on another device, the check on the first device may remain open and therefore create a duplicate. 

In terms of troubleshooting this, firstly, we suggest double-checking your router and wifi connectivity. A poor network connection can cause slower syncing across your devices. You’ll also want to make sure your employees log out of the app after each use to prevent checks from remaining open on multiple devices at once.

If you continue to see issues after checking the above, please let us know.

[akalous]

Thanks Laurie but we only have 1 device. I'm working with someone at square to help me figure out what's going on but they can't seem to figure it out either.

[Laurie_]

Hmm, it sounds like our Support Team will need to take more of a deep dive into your account settings here, @akalous!

We're limited by what we can discuss via the Seller Community in terms of account settings, so we recommend continuing to follow up on this issue with our Support Team directly.

Feel free to share the outcome here in this thread should other Sellers be experiencing similar issues.