QR Code Table Ordering & Return Visit Issue

[craftcoffeehous]

I'm using QR codes on our tables but when a customer makes another order from our website on a different transaction (like from home for pickup) and selects yes when asked if they want to use the same settings as last time, it will still tell us they're at the same table they were sitting at on the previous visit.  Is there a way to turn off the storing of the previous settings?  This is creating a real issue when we're busy and having to run food back into the kitchen to package for takeout.

[PreOrder_Apps]

If you don't find a solution for this let us know. We'll give you a complimentary mobile app where your customers who want to order ahead for pickup can just use the mobile app and it'll fix that issue instantly - sure they have to download a mobile app, but there are so many features that make checking out faster and easier that you'll find its worth it! Especially for your repeat customers.

thomas 

[craftcoffeehous]

Just an update on this issue from when I last posted. I had a customer order and purchase through QR code on Sunday. Then when we were closed the same customer was able to purchase a take out meal. Despite having settings to restrict ordering while closed. 

When we called Square for the third time regarding this issue, we were met with the response of "The engineering team is aware of this issue and it is not something they are actively working on and that their expectation is that someone wouldn't order that way in the future and that this is a one off scenario." However this exact scenario has happened to us at least 10 times. Each time my customer is upset and disappointed to which I provide them a refund and treat them to complimentary items (at my own cost) hoping to maintain the relationship, then I spend hours on the phone with Square with no resolve. Just curious...why do I keep collecting fees for square if they don't care about the satisfaction of my customers and the costs associated for the business owner for these ridiculous issues? My recommendation to square hire a new manager for this department, perform more testing before rolling out new features, and take your customers issues seriously....we make you money. 

-Katie Graves