Performance Issue: Square Services Disruption 7 Sept, 2023

[urs]

[The title of this post was updated by a moderator from "IS SQUARE DOWN, EVERYWHERE?"]

The Square Support Line says..."you have reached us during an unexpected closure..."  Anyone have an idea what is going on?

[Loriharms]

During the Times Square was down yesterday processed off-line payments. How do you get those to transfer to the bank?

[PointBreakTacos]

During the outage I went offline to put through cc sales. My sales report now is missing around $800 in sales. I took pics of my POS transaction totals. When is this going to be resolved and how do we know we are going to get our sales?

[TessC]

Following...this terrifies me, too. 

[PointBreakTacos]

I took pics and have my offline total. If Square doesn’t resolve it I am gone and so are my half a million in sales.

[Bsalty]

I took pictures too - just in case!

[MichiganFarmsta]

It appears all the cash transactions uploaded. Now we are waiting on the CC transactions.  I would guess (hope) these will upload shortly as square gets things up and running smoothly!

[MRALKALINEWATER]

Let's organize a class-action. Square always collect their fees upfront and on time, but I keep losing thousands in revenue due to squares bad product. Something is terribly wrong with this picture.

[Malala]

Transaction didn't show

[youngsmith]

I was able to disconnect the internet on my register and enable the Offline Mode to accept payments. According to the Square website, offline payments are processed automatically when you reconnect your device to the internet and may be declined if not processed within 24 hours. Given the significant downtime, what if the issue isn't resolved within that timeframe? Should I consider suggesting to my customers that they bring cash? This is rather inconvenient, especially since Fridays are very busy for restaurants.  https://squareup.com/help/us/en/article/7777-process-card-payments-with-offline-mode# 

[trainman]

How do I get help over the phone, are they closed at this time (1:56PM CT).

I can't run a card, but did do an offline transaction.  How do I know when it goes through?  Is there a specific term alongside the dollar amount that flags that it hasn't been run through?  Right now it says Custom Amount in the Transactions tab.  What does that mean?

Thanks for any responses.

[kate151]

Something is wrong on their end...I can't get through either.  

[QuyDang]

in offline  mode, your pos  will save information of  the transaction and send it later when your  pos can connect to  server. However, it has chance that the transaction will  be declined or missing  and  Square does not help to recover that. It is bad :(((

[perkits]

I have a lot of these in transactions. Do I have charge each one, or is this something from offline mode Square will pick up? I don't want to double charge customers.

[perkits]

All of these have now been processed without selecting the charge button. My suggestion is to just wait and give Square some time to catch up.

[PainLotionLady]

Not attached to this outage .. I had this happen three weeks ago when my reader died in the middle of the transaction. The customer received an email immediately but I didn't get paid until it showed up in my back office like this.  I accepted the transaction and it paid me and charged the customer as of the day I selected charge.  The customer was NOT charged twice, so you should be okay .. 

[Mel37901]

How do we handle transaction adjustments for tipping for items completed in offline?  We are a small business and our staff depend on the tips.  We will make sure they are paid to the staff, but how do WE recover the funds?

[thecornrcabinet]

We have some offline transactions that still  have not cleared, as it appears other people also have. My question is, Square policy says that offline transactions not processed within 24 hours may be declined. Since this is an extraordinary circumstance, is there still a chance of transactions being declined if this takes more than 24 hours?

[Hailey]

It is confirmed that the disruption impacting Square services has been resolved. Please be aware that you may encounter delays in the updating of certain products/services.  Visit our Status Page for details and additional updates.

[cbstl]

The status page doesn't say anything about the Square Online part of the dashboard, but I can't get to it currently. Clicking the Online button in the menu is supposed to go to https://squareup.com/dashboard/sites/ but it just redirects back to https://squareup.com/dashboard/

[HC_Charlie]

@cbstlthere still could be some residual backlog in getting user systems operational. I am getting the same action on my dashboard; I'm not able to access my online website. I'm waiting a bit later and try again and hope this will resolve itself.

[Pappys]

It seems everything is operating now except for navigation to online from my dashboard.  When I click on it, it just reloads the home page.