Okay, just heard back. Can confirm that we do have a partnership with Newline and their product is Orda (they also have another solution called BumpKDS, which is why the emails are similar).
We reached out to Newline with our concerns about how this may be confusing for our sellers and they said that they have immediately added a clear disclaimer that will go in future emails to state they are a third-party app for Square. They also plan to adjust their domain in the future, but that won't be immediate.
Apologies for any confusion and thanks for surfacing @Andrew6 @MikeWilbanks @pessosices.
Interesting... @Andrew6 @MikeWilbanks @pessosices. I wonder if this is a phishing email. This is the only resource I could find.
Can you provide the sender email address?
I'll redact it from the Community once I receive it! Just want to see if it's coming from a squareup.com email address.
Just reached out to our Partnerships Team here at Square. Looks like a lot of other sellers have called in very confused by the @marketingforsquare.com handle.
I saw that 13 days ago we were going to reach out to them to stop emailing our sellers from that handle - but I'm not sure what the status of that is. I will circle back when I hear from Partnerships. Sorry about this and thanks for flagging @MikeWilbanks and @pessosices.
Okay, just heard back. Can confirm that we do have a partnership with Newline and their product is Orda (they also have another solution called BumpKDS, which is why the emails are similar).
We reached out to Newline with our concerns about how this may be confusing for our sellers and they said that they have immediately added a clear disclaimer that will go in future emails to state they are a third-party app for Square. They also plan to adjust their domain in the future, but that won't be immediate.
Apologies for any confusion and thanks for surfacing @Andrew6 @MikeWilbanks @pessosices.
That's a very good question. Just asked our Newline partner manager @pessosices. Will get back to you!
Yes @MikeWilbanks. Newline/Ora is an approved third-party app by Square, but I would suggest contacting them directly before signing up for their services, just to make sure it's a good fit for your business.
The partnership manager doesn't know how they got the seller emails. I am trying to dig deeper to see how that would've happened or if that's information we offer to our partners. The best way for sellers to opt out would be to directly ask Newline/Orda to exclude you from any future emails @pessosices. Sorry about that.
The email alias should be changed shortly.
