Online store notifications - Feedback

[charsue]

I've just setup an Online store for my restaurant for the first time (yes due to Covid) and here is my feedback (or help request) on notifications for online store.  When a customer makes an order for pick up or delivery, we obviously need to know about it ASAP.

1)  The square app does not always give us notifications.  If there is a ticket window open, the alert gets flashed underneath.  One one of the updates last year, the ticket window do not autodismiss when you are done and you need to tap the X on the tap left to close the window.  Notifications are easily missed.  Staff must remember to leave the app on the Orders tab to ensure they can see it.  

2)  The email notifications are nice but there is no way to specifically configure an email address for email notifications.  It's unclear to me which email is being used - the store configured email or the email sender profile under Store Emails (where customer emails get configured).  We do need email notifications for integration to other systems we use.  

3) The FROM email address on order notification emails is erratic.  Notification email have been received with FROM: set to my own email address, dm-noreply@promote.weebly.com and no-reply@editmysite.com.  The reason why this matters to me is because in the absence of being able to specify an order alert email address, i've setup an email filter to dispatch it from my main email account.  

For now i'll have to hope staff stays vigilant watching the Orders tab.

Ed

[nika]

Hi @charsue- Thanks so much for taking the time to share your experience.

1.  I can see how notifications could easily get missed from the Orders section, especially during a busy times. Other than the pop ups that show and physically heading to the Orders tab, there's not a way for those orders to show more vividly to the user on the POS. But I can definitely surface this with our team.

2.  The email address which we send notifications to is the main email address you would've used to create your Square account.

3.  I ran this by a Weebly specialist and we're both a bit confused on this issue. Are you continuously seeing the order email address change from dm-noreply@promote.weebly.com to noreply@editmysite.com? Or is it just one that's consistent over the other now?

I'll keep an eye out for your reply on point number 3!

[blakeadesigns]

Notifications of new orders is a critical issue.
I am not sure if the developers ever worked or studied how a restaurant works.   Not all operate the same.   Right now the fast food model/ take out is the most active.  If you have to be hovering over your POS you can easily miss a new order.    With Covid-19 this is more critical then ever for restaurants.  

And right now sending an email to the owner makes no sense.   You should be able to at a minimum configure what address and format you want notifications to go to if at all.

And more important is an easy way to notify customers that their order is ready without having to go through process steps you do not use or need.   Ie Mark in progress, Mark as ready, mark as closed etc.    This should be a configurable process/ user definable. 

I had to disable text customers as if you don't do it when the order is ready.. ie they are standing at the window- when you do close it say at 9pm at night the customer gets a text that their order is ready.   

You should be able the select the steps (if any) or just have an order and text meaning you take an order, cook the food then when you want to alert the customer you select text/or email customer.     

[AshleyK]

@blakeadesigns Thanks for taking the time to add to this thread. This feedback is super useful for us and allows us to better design our products and new features. I will share this with our development team. Thanks again!!