Online Store doesn't sync stock levels with Square for Restaurants

[porqueno]

We are using the track stock feature to sell limited quantity items, but they are not syncing with Square for Restaurants. For example: if we set a limit at 3 for an item/variation, and sell 1 over the phone using the Square for Restaurants app, the online store count doesn't change. Everything else is syncing, just not the item counts.

Is there a fix for this? It's not practical to manually update counts with two phone lines and an online store running during a busy service.

[JustinC]

Hmm, I'm stumped on this one tbh - If Square sync is enabled in your Online Store settings as well as inventory tracking for items in your Square Dashboard, then inventory should decrement whether the item is sold online or in-house. 

This is worth surfacing to CS. They'll be able to file a ticket with Engineering if need be. Sorry I didn't have a fix for you @porqueno. Keep us updated. 

[porqueno]

Thanks for the reply...yes, we're stumped too. Restaurants doesn't seem to "talk" to the online store as well as the regular Square app, unfortunately, but I sure wish this worked more reliably.

[Rp3]

Any word on this?

[Joe]

Thanks for bumping this up and checking in here, @Rp3. Not sure where this issue resolved.

@porquneo - did you find a resolution with our Support Team you can share? Would be so appreciated! 

[porqueno]

No resolution yet. Support has confirmed this issue (it's not a bug, it's just that the stock trackers are designed with different functionality, so it wasn't designed to work together). I wish they'd fix it, it makes keeping track of things really tough when you're also selling in person/over the phone.

[Honeycombbread]

Just adding my voice to this. Unreliable syncing is still an issue with us using Restaurants and Online three years on from the original post.

We frequently find that items ordered from the Online platform are not deducted from our inventory, causing the online platform to over-sell those items.