Names not showing on Self Serve Kitchen Ticket

[IntermissionBee]

We have Self Serve ordering setup via QR code (Square for Restaurants). The issue we have is that the tickets don't print the name of the person who ordered until the 2nd time they order something on the same tab. It only prints the table number and phone number every time. 

Does anyone else have this problem? Any way to resolve this? If not, can I submit a ticket to get this resolved?

I have pictures I can share. 

Thanks!

[BernadetteA]

Thanks for reaching out, @IntermissionBee 

This definitely sounds buggy to me. I'll send you a DM so that you can reply back with the screenshot you have. 

You are also welcome to reach out to direct support as that may be a faster route to resolve this. 😊 You can click here then scroll down to the bottom of the page for Live Support. Once you see the chat box, type "speak with a rep" to see the available options. 

[IntermissionBee]

Did you get a chance to look at the attachment I sent in a DM? Did you confirm this is a bug? This is really affecting our business at this point as we are delivering food to the wrong people.

[IntermissionBee]

@BernadetteA - did you get my DM with the picture? Please let me know if anything else I need to do. I've called and was told "that's the way it is" which is unbelievable and unacceptable. Thanks!