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Ipads continually disconnect from WAP

We are running 4 ipads in our restaurant. During the day, they continually lose connectivity with our wireless network, which causes Square for Restaurants to disconnect and show OFF LINE errors and also stop printing. We have to power the WAP on and off to regain connection. In many cases also power the Ipads off and on. Nothing else in the restaurant loses connectivity except for the Ipads running Square. Anyone with any similar issues? 

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Square Community Moderator

Hey there, @OhanaDenver

 

Welcome to the Community and thank you for posting your question. 

 

Have you contacted your internet provider about the disconnection you're experiencing? It could be your internet speed isn't high enough to support all of those devices running at once.

 

If the devices don't have a strong 4G connection, it will experience these issues and go into Offline Mode. 

 

Please let me know if you have any other questions. 

 

 

Kassi
Community Moderator, Square
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