If I have to refund an order, do I have to create a brand new order?

[teamslipp]

Situation: A server at our restaurant runs a customer's card and the customer realizes they used the wrong card. If the server issues a refund for that order, do they have to make an ENTIRE new order to re-ring the transaction or is there a way around that? Or is there a way to void the card instead of issuing a refund?

Thank you!

[Sean · Accepted solution]

Hi @teamslipp. Thanks for taking the time to share your question! While I can definitely see how this would be a useful feature, your instincts were correct here. We don't currently offer the ability to void a charged card and charge a new one. You would need to create a new transaction, or run another transaction using a custom amount (as opposed to adding all the items again). I'll be sure to pass this suggestion along to our product liaison team. 

PS) If my answer solved your problem, would you mind marking it as "Best Answer"? That'll help the rest of the community find what they're looking for. If not, just write back, and I'll continue to help. Thanks!