x

Dual printers attached to one POS causing drawer to open on 2POS is at the same time help

I have several POS systems however one is mimicking the other every time POS number one's drawer opens so does POS number two within the new system that has been downloaded and installed I do not know how to correct this action My POS drawer is printer driven anyone else have this issue or know how to fix it? I know it has to do with the printer somehow another is tethered to both POS systems I just do not know how to go in and delete one of those printers

414 Views
Message 1 of 4
Report
3 REPLIES 3
Square Champion

@FatBully If you printer is a networked printer, this is pretty easy to fix.  Do you need the printer for the 2nd pos?  If not, you can go to settings ---> hardware ----> printers and disable that station on the pos you don't need it.  If you do need it, then maybe we can figure something else out.

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
Square Champion
Breaker of Things

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." Z.Z.
Do you want to have great restaurant menus that are easy to edit and don't cost a fortune? I use MustHaveMenus and you can too!
MustHaveMenus
377 Views
Message 2 of 4
Report

Yes I do need both POS’S and both printers

371 Views
Message 3 of 4
Report
Square Champion

@FatBully Set up a second "print profile" for the 2nd printer.  Each station will need a unique profile for separate networked printers, at least in my experience.  When you use the same printer profile on the same network the pos thinks that each pos that uses that profile uses that printer the same.  GREAT for a kitchen printer or sharing a receipt printer...not so much if they are separated.

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
Square Champion
Breaker of Things

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." Z.Z.
Do you want to have great restaurant menus that are easy to edit and don't cost a fortune? I use MustHaveMenus and you can too!
MustHaveMenus
351 Views
Message 4 of 4
Report