Anyone have experience with pickup orders?

KatM · ‎10-31-2016

Specifically, can you get remote orders to "Automatically Print" WITHOUT having "Print Order Tickets" turned on?

When "Print Order Tickets" is on, every single transaction prints, and I do not need that.

Tom · ‎11-02-2016

Hi @KatM, thanks for bringing this up and welcome to the seller community!

At this time, printing remote order tickets will result in all order tickets being printed as you've described. I can certainly see how not having this setting be "all or nothing" would help streamline your operations.

Rest assured that I'll be sharing your experience with our Product Liaison team. We'll be sure to add any updates to our Support Center and circle back to this thread as soon as any new settings become available.

Thank you for your patience as we're always working to improve on the small details based on seller feedback. Please don't hesitate to reply with any other questions or concerns!

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center

KatM · ‎11-02-2016

Thanks Tom. Iam hoping the programmers will find this to be a simple change (HOPE, HOPE, HOPE) so I (and others) can take advantage of promoting prepaid pickup orders this holiday season!!!

mcdonaldsl4 · ‎09-03-2017

Did this get resolved? It is confusing and a waste of paper to have every transaction auto print, even if the customer is ordering in the store. I am looking to only have online orders print.

KatM · ‎09-04-2017

@mcdonaldsl4 No, this has never been addressed. I agree, it is a tremendous waste of paper, and I would think that Square would be more socially conscious about this.

It should not be that hard to make the checkout screen work the same for order tickets as it does for receipt printing (asking if one is needed).