Spoke to Square Support via telephone a few days back and they told us, flat out, that Square Terminal is not compatible with Square For Restaurants, after us putting our faith in Square and investing in the Square Stand and Square Reader which, prior to CV19, was working well at the bar.
We then received an e-mail from Square Support which stated the following:
"While you can’t download the Square for Restaurants Point of Sale app onto Square Terminal, you can still take advantage of some Square for Restaurants features using Square Terminal.
To start accepting payments with Square Terminal and Square for Restaurants, log into your Square Terminal using the email address and password associated with your Square for Restaurants account.
If you’d like to log in using a device code, be sure you select Standard when creating your device.
Once you are logged in, the following settings are automatically enabled to ensure the most seamless payments experience:
- Open Tickets to allow checks to sync automatically between Square for Restaurants and Square Terminal.
- Open Tickets Menu as Home Screen to allow servers to see the list of open checks as soon as they log into Square Terminal.
- Predefined Tickets to allow servers to select from Tables to open new checks on Square Terminal.
- Require Employee Permissions is set to “Always,” so that, like with Square for Restaurants, employees are prompted to enter their passcodes before accepting payments with Terminal.
All of these settings can be adjusted by visiting your Settings tab on Terminal. They also mean you can use the Square Terminal still to take table-side payments."
For a start, we don't have the terminal yet, in order to try any of the above. We don't want to waste money on it if it turns out that it doesn't work.
We need our floor staff, and the system, to do the followIng....
1) Take orders at the customer‘s table side (to reduce people being at the bar)
We assume this ties In with our Square POS app, so staff can simply select items from our existing list of items?
An ideal solution would be if customers could place the order themselves via an app, and assign it to their table, which would significantly reduce the contact between our staff and customers.
2) Assign this order to the customer’s table, to create a ticket, and have that immediately relayed to the bar so that bar staff can start preparing the order.
We already have a Square stand, with an iPad, and Square Reader.
3) Take payment at the customer’s table side, once the order has been delivered to the table, and mark the ticket as complete.
Is the above possible, or not, with Square Terminal and Square for Restaurants?
We've been trying to speak to Square support but their telephone support is conflicting with their e-mail support and, now, they're not responding to e-mails.
We appreciate that this is a busy time but we need reassurance before we purchase hardware and software solutions that may end up being of no use to us. We also need prompt support, at this time, but it's just not happening at Square.
Some prompt non-conflicting, helpful, advice would be very much appreciated.
Thank you.
Regards
NJ
