Add a customer at checkout to deliver faster, better service

[tranguyen]

Hi Seller Community!

As you know, providing a quick, easy, and personalised checkout experience for your in person, repeat customers increases sales, retention, and customer satisfaction. We’re excited to announce a quicker way to add customers at checkout and see their full customer profile in Square Point of Sale. This feature is available now on your iPhones and iPads using Square Point of Sale version 5.82.

Adding and viewing customers at checkout allows you to:

• Provide a customised, VIP experience. Important customer information is all in one place, so you can reference detailed purchase information such as your regular’s frequent items, preferences, and feedback.

• Speed up checkout. Quickly access and add frequently purchased items from past visits.

• View the loyalty status and rewards available to your repeat customers, if you are opted into Square Loyalty.

• Create personalised and fast checkout experiences, leading to more repeat customers and larger tips for your employees.

To get started, ensure Customer management is enabled for your Square Point of Sale device.

1. From Square Point of Sale
2. More > Settings > Checkout
3. Customer management
4. Under Collect Customer Information toggle Before checkout to on

On iPad

1. From Square Point of Sale > Checkout
2. Tap Add a customer in the top right corner
3. Search for the customer by name, phone number or email address
4. Tap the customer’s profile to add to sale
5. View the customers active, available rewards coupons, Frequent items and more.
6. Tap arrow to the left of the customer’s name to complete the sale

On iPhone

1. From Square Point of Sale > Checkout
2. Tap Review Sale at the bottom
3. Tap Add a customer in the top right corner
4. Search for the customer by name, phone number or email address
5. Tap the customer’s profile to add to checkout
6. View the customer’s Loyalty status (if applicable), Last visit, Frequent items, Feedback, and more
7. Tap arrow to the left of the customer’s name to complete the sale

This feature is currently available on iOS Square Point of Sale version 5.82, but will be coming to Android, Square Register, and Square Terminal later this year. 

Related Support Center Articles

Manage Your Customer Directory From the Square App

How to Accept Payments on Mobile or a Tablet

Viewing Customer Information

Square Beta would like to thank all of our testers who have been using and providing feedback to our team. To be a part of the next test for Square Directory of any of our products, please join the Beta Community and jump into our early access programmes.

[amjessey]

Glad to hear it's coming to coming to Android and Terminal.

It would be good if there was an option that prompted the cashier to add a customer to every transaction. Currently, in POS and Terminal, there is no prompt for this so transactions can be done anonymously inadvertently.