Terminal printer is erratic

[Kavita]

I have contacted Square several times starting in June and the last message I received on August indicated someone would contact us. Message is below. I have followed up twice with no response. It's getting very frustrating to have the terminal not print every time. I have video showing what is happening but unable to attach it to this message.

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Hi David,

This is Dairyn from Square Customer Success, thanks so much for reaching us out today!

I really appreciate you taking the time to let me know about your issue with the Square Terminal and all the information you have requesting a follow-up on this matter.

I apologize for the inconvenience this has caused you. I would like to help you with this but, I think that it is better if our expert team assist you. For that reason, I’m transferring your case directly to a Terminal hardware expert who can better help you. You should see an email from them shortly, so keep an eye out.

Please let me know if you have any questions, I am so very thankful for your time.

Have a nice day!

Dairyn M.
Square Customer Success