Solved: Failed to load square terminal - Page 2

Heraldale · ‎06-07-2019

My new square terminal worked fine when I was setting it up but now, the very second time I've ever turn it on, it's saying failed to load square terminal. What do I do?

nika · ‎11-25-2019

@Jrambo Sorry the Terminal is giving you some trouble!

These Terminal troubleshooting steps usually do the trick. That message you're seeing is most likely due to a network issue. So make sure that you're connection is strong.

If you continue to see that "failed to load" message, please reach out to our CS team!

nika
Beta Community Manager, Square
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electriclemon · ‎10-22-2023

So after yesterdays square outage today we go to start back up and now our terminal won't work. When you send to the terminal from the square app the terminal goes to the square loading screen then just goes back to the white square and "powered by square" logo. Have reset everything multiple times, reconnected multiple times and even did a factory reset. Still nothing.

RobynR · ‎11-14-2023

Hello @humanoidtyphoon & @electriclemon,

I'm sorry that trouble has brought you to the Seller Community.

Some of this does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you.

If you are still encountering the message on your Square Terminal, the quickest resolution is to contact our team directly. The most effective method is by phone, as our team can assess your account with you and assist in making real-time adjustments.

If you haven't done so already, kindly reach out by phone by logging into your Square account and visiting here.

I hope this information helps! Let me know if you have any other questions.