Clocking in

[arawls313]

Has the clock icon disappeared for anyone else? It is no longer on the check out screen and my staff cannot use it to clock in anymore using the Square POS

[TheRealChipA]

Hey there @arawls313.  Yours is the third post I’ve seen on this subject today.  Hmmmm. It turned out that they had to delete and reinstall the POS app, after which everything was back to normal.  Some odd glitch in the last update that seems to have affected some sellers.  Try that and let me know how it goes.

[Leopold31]

Deleting and reinstalling the app did not solve this problem for us.  And we also had the clock in/out option disappear.  It has disappeared from my iphone app, and the ipad app.  However, the dedicated point of sale devices still have it.

[TheRealChipA]

Ok.  I’m tagging a few Square moderators here.  They can check in with the team and see what is going on.

@_Violet @Summer2024 @Katie_SQ @Sammie_C  This has cropped up a few times today.  At least one seller found that deleting and reinstalling the app fixed it for them.  But it seems that maybe that is not working for everyone?  Help is appreciated.

[arawls313 · Accepted solution]

Apparently you have to go into settings, then team management, and the. Toggle o. “Use on this device” 

[TheRealChipA]

@arawls313 Thanks for the heads up.  I’m wondering if that is being erroneously reset in the new version of the POS app?  That happens sometimes.  I’m glad you found that!

[Summer2024]

Thank you for providing this update @arawls313 I was in the middle of reaching out to engineering.... @Leopold31 please let me know if this works for you. If it doesn't, I will continue escalating to our engineers. 

Thanks @TheRealChipA for flagging this to me. 

[faubourgwines]

FYI, we are having the same problem. Started yesterday.

[Summer2024]

Did you go to : 

• Settings
• Team Management 
• Toggle on "Use on this device" 

?

[sitlo]

We are also having this issue, updated our IPAD to the newest version also. Clock still not appearing on our main device. Any other suggestions?

[TheRealChipA]

@sitlo As @Summer2024 suggested in the post just above yours in this thread, try these steps on your POS:

• Settings
• Team Management 
• Toggle on "Use on this device"