Square Payroll App Android not functioning

[BofBArtStudio]

For the last couple weeks the square payroll on Android has just spun and spun and spun when I try to open it and it never loads. I tried uninstalling and reinstalling. Then I tried uninstalling and rebooting my phone and reinstalling. And it will not load. We use this frequently and I wish it was working. Is there anyone who knows what's going on with it that can help?

[_Violet]

Hi @BofBArtStudio - Thanks for reaching out to us here on the Square Seller Community to bring this to our attention. Sorry to hear that you've been having some trouble with the Payroll Android app 😞

I'm going to reach out to the Payroll App Team to see if they can help us with this. I'll reach back out to you here once I gather more info!

[_Violet · Accepted solution]

Hi there again, @BofBArtStudio - Thanks for your patience here 🙏

I spoke with one of the Payroll engineers. They let me know the following, "There is a known issue with the Square Payroll app on Android. We have a plan in the works but it will be a couple more weeks until the resolution for this is shipped. Right now the best workaround is to run Payroll from web if they can't get the Payroll mobile app to work."

I hope this information is helpful but please do let me know if you have any additional questions. I will return with an update once I have received confirmation that this issue had been resolved. I apologize for the inconvenience in the meantime 😓