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Square Not Letting Me Add Employee Without Upgrading To Shifts

Cliffs:

 

There are 4 of us active. I would like to add our newest hire. Square won't allow me to do this without upgrading to Shifts. Can someone tell me how I can add a 5th Active Team member without needing to upgrade to Shifts?

"New mysteries. New day. Fresh donuts" - David Lynch
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Square Champion

Hey there @RuckusDonuts.  My guess is that you didn’t realize that the “first” of the five allowed team members is the master account owner.  If you have 4 team members in addition to that, then you have reached the limit of five.  There is no way (nor should there be) to deactivate the owner team member.  

Chip

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Piper’s Ice Cream Bar, Covington KY USA
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Click here to see a list of third-party apps I use to add functionality to my Square account!

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Hi Chip,

 

Thanks for the reply, but no between myself (1) and our current employees (3) that was 4 team members. 

"New mysteries. New day. Fresh donuts" - David Lynch
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Ugh.  Well it was worth a try.  At this point, all you can do is get in touch with Square Support, then.  They are going to have to sign into your account on their end and figure out what is going on, and whether or not it is an issue that needs to be escalated to the product team.  Good luck. And if you can figure out how they finally resolve this, it would be great to hear what was found and done.

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
Website
Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!

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It was resolved. 

 

Like magic or something we could add our 5th member without upgrading to Shifts.

 

Plus, and this was so strange, all of the shoes were repaired in the morning LOL

"New mysteries. New day. Fresh donuts" - David Lynch
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A Holiday Miracle! 🎅🎄

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
Website
Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!

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