On-Demand Pay: Employer visiblity into employee use

[caseyfoltz84]

I have an employee that believes that they shouldn't have an On-Demand payment removed from their current direct deposit because it was something that they used two weeks ago, and it was already deducted from a previous paycheck.  I can see that in both paychecks Square has deducted the On-Demand amount(same amount on both checks).  Unfortunately, Square doesn't seem to provide date information on when the employee requested the On-Demand payment, or when that On-Demand payment was sent to their bank accounts.  Is this information available somewhere that I'm not seeing?

I'm going to open up a support case to get down to the immediate issue, but I've experienced it a few times over the past year where an employee questions their direct deposit amount, and I'm left with not as much information as I need to be of much help.  

[Donnie-M]

@caseyfoltz84 I am not a big fan of the whole conspiracy theory genre, but I can understand you are worried about a pattern here.  I would in fact be more suspicious of the employee using on demand pay than square double deducting so to speak.  The first question I would have is are they using cash app for the deposit?  or another bank account?  Maybe the employee used it again and didn't even realize it.  I would think that the information should show on their pay stub, but I haven't used the service yet to see.  I would ask to see if they set up the employee dashboard for square payroll and look at his or her payroll stub and see what it shows.