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How to fix Team Commission Tracking issue when there is a Return.
Whenever there is a returned item in sales the Team Reporting on Commission is not accurate. Is anyone else seeing this in their reports? I think I found the issue BUT I want to see if anyone else has noticed that the commission does not add up correctly when an item is returned.
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Hi @HugoTheBarber . After reading your post, I did a quick search for other threads on the subject “commission returns.” It seems that you have identified a known issue, but as of March 2022 it was still an outstanding issue. A number of other sellers have pointed out the importance of a fix for this to Square, which I know doesn’t help you now.
The only suggestion I have is to add another step to your payroll, in which you would run a Transaction Report for the period for type = Refunds, and manually adjust the affected employees payroll before submitting it. You didn’t mention who you use for your payroll, but I do know that adjustments are available in Square Payroll.
I’m sorry I can’t give you a more satisfying answer, but I hope this will at least help you plug the hole for now.
Let me know if you have any other questions.
If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.
Piper’s Ice Cream Bar, Covington KY USA
Website
Click here to see a list of third-party apps I use to add functionality to my Square account!
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