2 payroll account with same EIN

[Ibhuta]

I have created payrol account with ein and tax account number but i deactivated the account and created new payrol account account under different email address but same EIN and same tax account number. But now square is giving me error saying the tax account numbers are being used by another square payroll account. 

Square customer service is not able to resolve this. I have already run my payroll under new email square payroll account.

How do i resolve this ?

[TheRealChipA]

Hi @Ibhuta.  If by “I deactivated the account” you mean that you closed the old account with that EIN, then as far as I or anyone knows there is no way to resolve this with Square.  See screen shot of the Payroll settings screen where we close OR pause our payroll accounts.  The not below makes it clear that if we close our payroll accounts, then this EIN/account is no longer able to be used by Square.  The only resolution I am aware of is to move your payroll to another provider.  I’ve seen this question pop up a few times this year, and that is the only answer that seems to be available once a payroll account is closed.

Sorry to be the bearer of bad news.

[LaurenSQ · Accepted solution]

Hi @Ibhuta sorry to hear you are running into this. You are receiving this error message because Square Payroll cannot have multiple accounts with the same EIN. Since you did not process payroll yet on the account you deactivated, the Support team should be able to resolve the error you are receiving by clearing the EIN on that account on the backend. We've requested to have someone from that Support team reach out to you! 

@TheRealChipA thanks for chiming in! In regards to using the same EIN on different Square Payroll accounts, this is currently allowed as long as the previous Square Payroll account has been properly closed. For example, if a seller uses Square Payroll one year, closes the account because they wanted to try another provider and then realizes they would like to return to Square Payroll, the seller would currently be required to open a new Square Payroll account with a new email address but can still use the same EIN. If the account was marked as "Out of Business" the new account may receive the EIN blocker message but this can be resolved by contacting the Square support team. In either case, a new Square Payroll account must be created. In the future we hope this won't be the case but for now this is current limitation. 

[TheRealChipA]

Sweet, @LaurenSQ..  I appreciate the clarification and correction.  And I’m happy that @Ibhuta will be able to resolve their issue and get on with other things!

[Ibhuta]

Hello Thank you so much yes i did got the call yesterday but i missed it. i have left email hopefully they will call me back. 

i**bleep**a

[Ibhuta]

Hello Lauren 

Thank you. Jody called me and she went above and beyond to resolve this matter. But when i log in its still showing me error. Jody said that backend office has taken care of it but it is now showing 3 error instead of 2 

i**bleep**a 

[Lounge]

Hello Lauren

The problem is still there. I would appreciate if this is taken care of before next pay cycle pls. Jody  has been very helpful so far

thanks 

kamal

[Ibhuta]

hi

they are still not able to resolve this matter and i am thinking as coming to square payroll is mistake. No one is able to help me and they keep saying same thing again and again but different agent. I am telling them that we have tried all the things they are telling me to do but same matter. This business is since 1998 so my tax numbers are correct and they keep harping on that . This is my last try if someone can help or else i will have to take next step. I like square its very organized and easy thats why i am surprised they are not able to resolve this.

[VanKalkerFarms]

@LaurenSQ they are saying it still isn't resolved a month later.

[LaurenSQ]

Thanks for letting me know. It sounds like the Square Support team reached out again yesterday and are close to resolving the issues. If you have any other questions, please feel free to reach out to them at 855-700-6000. 

[Ibhuta]

yes it is still not resolved and they keep saying same stuff but different agents each time. 

[MayaP]

Thanks for your patience, our team is confirming they will be reaching out and addressing this with you again. I apologize for this experience! If you need anything else reach back out @Ibhuta. 

[Ibhuta]

i just need to resolve this and if they cant they need to tell me , my tax is due on may 28th . i called them but still no help whatsoever 

[MayaP]

Hey @Ibhuta, I am sorry this has not been resolved. I am contacting our team again!