USB Cash Drawer opens after slight delay

[sammyg]

The title of this thread has been edited by a Square Moderator from the original: "USB Cash Drawer opens with a 4-5 second delay all of a sudden??"

As of yesterday, for some reason, there is a delay opening the drawer by 4-5 seconds after cash transactions. There must have been a new update that pushed this new behavior through (there's also a new alert that says "transaction recorded.").

4-5 seconds doesn't sound like a lot, but this is majorly slowing us down. We crush through cash orders in a rush. Can we please go back to the old behavior where you hit the cash button and BAM the drawer opens right up?

Hitting "open drawer" still happens immediately. It's only when you input a cash transaction that there's a 4-5 second delay.

[#2]

Hello,

I finally do have an update for you guys. Our team is issuing a fix, 6.31 and that should be available on 12/15/23. If for some reason anything changes with the release date we will make sure to let you guys know. I know this is not ideal with the holiday season coming up and apologize for the huge inconvenience.  I cannot thank you guys enough for your tenacity and continued patience while we address this. 🙏

[MayaP]

Hey @Candlestore @sammyg @SWCMD @justsportsmans @Alan22,

I have some good news, the team is finally addressing the disruption and will issue a fix. Unfortunately, it won't be available until the end of the month. The expected release date is May 29, 2024. 

I appreciate you guys sticking with us and making sure this was escalated and addressed! If you need anything else please let me know. 🙏

[justsportsmans]

That is some welcome news, thank you! We're having a very big event on 5/26 so if you need someone to test the release a few days early, let me know... 😉

[Candlestore]

@MayaP ;

Hopefully this will be a fix that lasts and does not disappear in an update in the future again.  Thank you for getting back to us and letting us know they are working on this again.  

[MayaP]

Of course, glad to assist. I am hoping the same as well! 🤞

Have a great weekend! @Candlestore !! 😎👋

[mj1111821]

Any updates on this, Maya? Some of my cash transactions are starting to lag again, but credit cards and nfc have been prohibitively slow to approve on Square Register for a couple of weeks. As we head into the busy season, prioritizing a fix would be in everyone's best interest.

[llij96]

My card transactions have been taking a lot longer to approve the last couple of weeks too. I find myself apologizing to my regulars because they're not used to it taking that long either.

[Brooklynotto]

Same here. The problem is the transaction seems fast but there’s a glitch where it says “remove card” on my screen, but a “do not remove” on the customers screen.  I was hoping the new update would address this but it did not. 

[Atypical]

Same thing here. Square: Are you guys listening?

[MikesCountry]

We are now experiencing the same thing when running cards.  Very frustrating.

[MayaP]

Hey All,

Please see my reply above @MikesCountry @Atypical @Brooklynotto @llij96 @mj1111821 . The rollout (6.44) for the fix is expected to be available on 5/29/24.

I appreciate you guys for hanging in there! 🙌

[Atypical]

Push this before the Memorial Day weekend, please.

[justsportsmans]

This would have been great. We have a big concert on Sunday, and we've opted to convert all sales stations to a ticket system and sell all tickets from a single POS, because that one POS is old hardware / software that's not suffering the issue. Gotta make that lemonade.

[Atypical]

As of this AM, my Register is on 6.44. I'm opening the shop in 15min. I'll report back if this is fixed!

[Atypical]

This appears to be fixed!!! My 1st transaction went right through, just like before. Thank you for pushing the update prior to the busy weekend! 

[MayaP]

I apologize for the delay in getting back to you @Atypical ! Yes, this is so good to hear! Thank you for hanging in there. If you need anything else let me know! 

[Atypical]

As of yesterday, processing credit and cash is back to being abysmally slow. I would say even worse than before. What's going on, Square? This is still on 6.44. How can you guys not figure this out? This is embarrassing and makes me look like a fool in front of my customers. 

[Brooklynotto]

Same here. This is so frustrating. 

[SWCMD]

are you able to post a video of it, ours is also slow when processing cards, here is our video, is it similar to this: https://www.youtube.com/shorts/VLnpR6eXWeU 

We are still awaiting a reply from Square but no luck yet @MayaP 

[sammyg]

Same here 😞 What happened @MayaP ?

[SWCMD]

are you able to post of video of it, our is also slow when processing cards, here is our video, is it similar to this: https://www.youtube.com/shorts/VLnpR6eXWeU 

We are still awaiting a reply from Square but no luck yet @MayaP 

[Candlestore]

@sammyg ;

@MayaP  - Yes this issue was fixed a week ago but now another Update (Downgrade) by Square has got the cash Drawer being very slow to open again.  What has changed again with the Cash Drawer in the update?   I was hoping that this got fixed with the Last update for good, but here we go again.  I am glad most of my sales are CC sales to keep people from waiting as long as my locals have to when they use cash.