Solved: Re: USB Cash Drawer opens after slight delay - Page 4

sammyg · ‎07-26-2023

The title of this thread has been edited by a Square Moderator from the original: "USB Cash Drawer opens with a 4-5 second delay all of a sudden??"

As of yesterday, for some reason, there is a delay opening the drawer by 4-5 seconds after cash transactions. There must have been a new update that pushed this new behavior through (there's also a new alert that says "transaction recorded.").

4-5 seconds doesn't sound like a lot, but this is majorly slowing us down. We crush through cash orders in a rush. Can we please go back to the old behavior where you hit the cash button and BAM the drawer opens right up?

Hitting "open drawer" still happens immediately. It's only when you input a cash transaction that there's a 4-5 second delay.

MayaP · ‎11-10-2023

I have spoken with the engineers and they plan to release 6.31 to address the issue on 11/30/2023. Thank you for all your patience!

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llij96 · ‎10-16-2023

This starting happening to us a couple weeks ago. It seems to coincide with an update that now forces a login to Square Register, too. Card payments have also been iffy, with some outright failing &/or having to try multiple times. So frustrating!

JasonApp · ‎10-16-2023

It's slows my sales down

JasonApp · ‎10-16-2023

I currently have a printer driven cash drawer.. will usb be faster? Or am i wasting 300 dollars?

Pump · ‎10-16-2023

Hi - I don't know which one is faster generally but in regards to this issue I don't think that's a fix - I have a USB cash drawer

llij96 · ‎10-17-2023

For sure, cards have been wonky too. I've noticed that on my side it says remove card, but the customer is not being prompted to remove card until the receipt screen pops up for them. Also, sometimes the payment won't go through. Actually had to retry one so many times that it duplicated the payment (I discovered in dashboard later), so had to refund. Had another where it would just fail to the point where the customer left and came back later. How embarrassing. Now today, the customer was going to text a receipt, and their number was already stored in there, so they just had to tap "done". Every time she did it, it would say "waiting for customer" on my end, and I could continue to wait or go to new sale. Finally, I asked her to retype her number, and then it worked, and her phone dinged with the text. This latest update is ridiculous. Did they not have anyone test these changes? How can they think this is an improvement? Super frustrating for us and our customers, and I'm not looking forward to the holiday season with this BS.

MikesCountry · ‎10-17-2023

This is what mine has been doing. It is really slowing down getting customers cashed out. My cash transactions are still going slow. It is said if you call customer service for help they know nothing of this problem.

JasonApp · ‎10-17-2023

I have called 2 times and nothing helps

llij96 · ‎10-18-2023

@_Violet I wanted to make sure you're seeing the recent comments on this thread as I assume having your response marked as "best answer" implies that these issues are resolved. They are definitely not resolved as far as the users are concerned.

JasonApp · ‎10-18-2023

It is not very convenient for a high sales environment. Drives me crazy.

JasonApp · ‎10-18-2023

I really wonder if anyone in the right department is reading these issues.

llij96 · ‎10-18-2023

I tagged Violet earlier today as I think once the thread has a "best answer" it may not be looked at. It lists the thread with a "Solved" label on the tab in my browser. Wish there was some way to vote to remove that label from an answer that doesn't solve the problem.

JasonApp · ‎10-18-2023

Is there a a way to make a new thread?

llij96 · ‎10-18-2023

Sure, you can start a new thread, but I'm hoping the tag will get their attention. I actually started another thread about it 2 weeks ago before I found this one, and I tagged @JJ_ yesterday as he was the one who responded with questions there initially, but since I answered them, I haven't heard anything. Thread name is "Why is the Square Register being slow to complete transactions including Cash?"

MayaP · ‎10-18-2023

Hey @MikesCountry @JasonApp @llij96 I am stepping in for @_Violet while she is out. I am reaching out to our team to get insight into when this will be fixed. As soon as I have more insight I will let you guys know here. I know this isn't easy and appreciate all your patience while our team is working to resolve this.

JasonApp · ‎10-19-2023

Mine is back to being slow.. really frustrating for me and my costumers..

Triflingdork · ‎10-19-2023

Yes, it’s been slow for like a week 😕 it’s lame.

Yes, again.

MayaP · ‎10-20-2023

I know this is super beyond frustrating and really appreciate you guys hanging in there while we work to resolve this. Our team does have plan to address this as an improvement, I just don't have any idea of when. I am trying to gather more information to provide you all right now. Again I appreciate your patience and will reach out when I do actually hear something @mj111182 @JasonApp @Triflingdork .

JasonApp · ‎10-20-2023

Thank you! It would be amazing to have this resolved!

MikesCountry · ‎10-20-2023

Thank you for keeping us updated. Look forward to it being resolved.

MikesCountry · ‎10-24-2023

Is there any new update on this being fixed? @MayaP

bncountry · ‎10-22-2023

We are having the same problem. The lag in the drawer opening is painfully slow. It used to be instant! I have also noticed with the credit card transactions it is slow too and doesn't prompt the customer to remove the card as quickly as it used to. It is so frustrating. I have done a factory reset, checked all my connections, and contacted support. Nothing helps.