USB Cash Drawer opens after slight delay

[sammyg]

The title of this thread has been edited by a Square Moderator from the original: "USB Cash Drawer opens with a 4-5 second delay all of a sudden??"

As of yesterday, for some reason, there is a delay opening the drawer by 4-5 seconds after cash transactions. There must have been a new update that pushed this new behavior through (there's also a new alert that says "transaction recorded.").

4-5 seconds doesn't sound like a lot, but this is majorly slowing us down. We crush through cash orders in a rush. Can we please go back to the old behavior where you hit the cash button and BAM the drawer opens right up?

Hitting "open drawer" still happens immediately. It's only when you input a cash transaction that there's a 4-5 second delay.

[#2]

Hello,

I finally do have an update for you guys. Our team is issuing a fix, 6.31 and that should be available on 12/15/23. If for some reason anything changes with the release date we will make sure to let you guys know. I know this is not ideal with the holiday season coming up and apologize for the huge inconvenience.  I cannot thank you guys enough for your tenacity and continued patience while we address this. 🙏

[JasonApp]

I am so tired of the slowness of the drawer.. the public is not happy about it either! Is there any solution or am I just stuck?

[mainscoop4321]

Also having this same issue! I contacted Square & sent a diagnostic report along with an emailed video of what's going on. They wanted me to try a full system reboot but I don't want to lose any of our favorites or information stored on our device. 

[mandyflagg]

Just sent the report

[abcoffeecake]

Still having issues! Please help!

[Hideawaysc]

We are also experiencing the same issue.  Once the recording transaction message appeared, the cash drawer experienced a delay in opening.  Square Register, fully updated, cash drawer via printer set up (Volcara POS Cash drawer). Star Micronics TSP143IIIU USB Thermal printer. Had no issues at all prior to a recent update when the recording transaction message appeared.

[Triflingdork]

Also experiencing the same issue where there’s a delay when opening the cash register. Typically it was almost instant for at least 3 years before now.. It’s definitely not mechanical as I’ve changed and swapped all cables 

additionally in my case, my square register, sometimes enables tap payments and sometimes it’s off. Basically have to press charge twice to ensure it’s good. 

[Donuts]

Yep.  Square broke several things with their latest updates and it's driving us and our customers nuts.  Sadly, transactions are slower, tap-to-pay is sometimes iffy, and cash drawer management reporting is no longer consistently accurate.

[Donuts]

As a "workaround" to some of these issues, we've revered back to our old iPads running Square on iOS which seems to be avoiding the problems.

[JasonApp]

I could do double the sales as slow as it gets sometimes!

[Citrusdonuts]

Our register just started doing this a day ago, and holy moly it holds up our morning rush line.
Any resolution figured out ? 

Thank you in advance ! 

[mainscoop4321]

I called in yesterday because of this issue happening a month or so ago & living with it way too long that time. Now it’s just been a couple days so I spoke with David from support & he walked me thru sending a dx report, checking to make sure my system was up to date, & then doing a quick factory reset — which DID fix it this time around! (It did NOT last month) 

so if you haven’t yet - call in to support with this issue - they are aware of it. & try a reset. It worked for us yesterday. Not saying it won’t glitch out again. 
it is NOT expected behavior. 

[sammyg]

When this bug happened a few months ago (for us) we found that the factory reset worked only for a 24 hour period because it'll roll back your boot to an older version. Once the POS updates to the newest version (over night) the lag will come back. 

Curious to see if that happens with you. Let us know.

[mainscoop4321]

Yep, just a temporary fix. It didn’t work last time when we were experiencing this… so that’s why I was so surprised it worked this time. But it’s already back to having a lag in opening the drawer plus it won’t let me NOT be logged in (no X in the left corner) 

sooo back to contacting support today! 

[JasonApp]

Square register us slow on Cash transactions. Anything that can be done to speed this up? Printer driven cash drawer. Thank you. 

[abcoffeecake]

The delay in finishing a cash sale is really annoying! Please fix it permanently soon! Thank you 

[JasonApp]

It is really slowing sales!

[MtCoffee]

I would also like to add that this delay in cash transactions is problematic to our flow. Debating on searching for a new POS.

[JasonApp]

I am actually considering that too. I cannot run this slow.. Its awesome when it is fast.

[JasonApp]

Do you know of anyone who uses Clover?  Just curious....

[laffairebakery]

Just starting getting this error and god does it slow down operations when the room is full of customers. Was fine for years until this recent update. Please to back to whatever protocol you used prior. 

[JasonApp]

It has been really frustrating!