USB Barcode Scanner Stopped Working

[waretowear]

Hello!

I'm in the process of setting up a retail store, and I devised my own barcoding system using Code-128. The barcode scanner that I have connected, one that came from Amazon (WoneNice brand), initially did scan them and put the correct items into the checkout. After I updated Square's software yesterday (10/07/24), it seems to no longer input the barcode information automatically; I'm not sure what changed, but I did notice that unplugging the scanner after each scan added the correct items to the cart. I have tried scanning the codes that came with the scanner to reset the settings to default, to add a carriage return, a bunch of other options, but none of them seemed to make a difference. I know this isn't an officially supported scanner, but it worked before when I was testing my barcodes, so I'm at a loss for why it suddenly stopped. 

[HC_Charlie]

Hello @waretowear thanks for your post, I'm sorry you're having trouble with this. I think I've pulled up the manual for your scanner so I've going to reference some scan-able settings below...Maybe try the following scanned settings:

• Try scanning "continuous mode" and see if that works
• Also try scanning "CODE128(ON) "

Please let us know if any of these work for you. Thanks for posting your question, and also Welcome to Square Seller Community. We're so glad you're here and we hope you'll find it a great place to get advice and help from fellow Square users.

[waretowear]

Hi! 

I have tried as many of the scanner options as I could think of. Continuous Scan mode doesn't change the fact that the scanned code doesn't input into the Square Register; all that function does is make it so I don't have to squeeze the trigger to scan the next item, it's an "always on and scanning" type thing. 

Similarly, the Code-128 ON is a default setting, and the code does properly read — it just simply doesn't input it into the Square Register until I unplug the scanner. If I scan more than one barcode, it joins them all together as one string (for example, if I have SKUs ABC123 and XYZ789, scanning both of them and then unplugging the scanner results in an input code of ABC123XYZ789 which doesn't pull up either item).

I've tried using the factory reset function for the scanner, the only thing I've yet to try (and would honestly like to avoid) is factory resetting the Square Register itself.

[Breffni]

Loads of amazing suggestions from our Square Champions here 🙏

@waretowear

I wanted to follow up since it’s been a few days since your last update. Have you had any success? I know troubleshooting can be tricky with your custom setup, but since the barcodes were scanning before, I’m hopeful we can resolve the issue.

I understand that a factory reset isn’t the most convenient option, but if you’re still unable to scan, it might be worth trying. You can find all the necessary information at the end of this article.

Please let us know if you decide to give it a try!

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[Candlestore]

@waretowear ;

Along with what @HC_Charlie said, what type of Hardware are you using with the Scanner and Square?  My Zebra Bluetooth, USB scanner works with Square as a USB scanner but NOT as a Bluetooth Scanner.  It does work with Ipads as a Bluetooth Scanner tho.

My point here is also look in your Manual for the correct type of device connection.  Ipad Keyboards are Different than Android Keyboards.  Since the Scanner worked when you first got it, I would do the factory reset, then Try it.  If that does not work see if there is a Barcode to set the scanner to your device system.  I am not sure which one the Register uses (Android or PC or IOS).  The other thing do not try adding on the Carriage return or the Tab functions till you figure out what does work, then add these if you need to.  I use my scanner with a Chromebook or an extra Ipad along with my Stands so I am continually messing with my one scanner for Inventory, stock locations (chromebook) and then back to Square as a scanner for my POS.  I actually found the order to get it to work on one device, scanned the barcode with my cell, then printed out Barcodes in order for which Device it will be used on.  So I have a Factory reset scan, IOS Bluetooth Scan, then Low Volume, For the Chromebook similar buthave two other barcdes if I need Tab or Carriage return, and then for Square for my scanners usb connection its Factory reset, Low volume and that is it. 

I even tried following my manual to connect the Scanner by Bluetooth to my Xtra Ipad.....  Out of despiration I followed Bluetooth Connection for an android device and it worked for the Ipad..... Why I have no idea why that worked.  Just take it slow and right down the steps which codes you try till you get it again since it was working.  The other thing is try the Seller, maybe they sent your scanner Programmed a certain way and not at a Factory Reset setting since it worked initially.  Now I have experienced a Glitch here and there after an IOS or a Square update, but for the most part I was able to reset my scanner or just unplug it from the usb to get it working again.

Let us know what you come up with.

[waretowear]

The scanner is a WoneNice WN3300, it's a USB plug & play scanner without a Bluetooth function. I have it plugged into one of the 5 USB ports that connects to my Square Register POS, which isn't one of the handy portable ones or ones with an iPad. I think I'll give the Square Register itself a factory reset and see if the scanner ends up working again. 

Oddly enough, under the Hardware section in Settings, Square reads the scanner as a Honeywell scanner; there seems to be nothing I can do to change that, or to uninstall/reinstall correct drivers. 

[Candlestore · Accepted solution]

@waretowear;

Before Resetting the Register try seeing if there is an Update for it, I know you just had one but sometimes Square comes out with 3 or 4 updates in a week.  My Scanner in Square shows the wrong model number but it works 🙂  If Square is seeing the Scanner as a Honeywell, Square sees the scanner, I am thinking its some setting that you scanned a code for that is not enetering the information into Square.   Since the scanner is a USB, see if you can connect it to a Computer and test it in a text editor like Word or Notepad etc, just to see what it is doing or scanning.