SquareSlow and asking for a new sale prompt after each sale

[Brandon1324]

My square registers started to automatically ask if I would like to print a reciept /new sale prompt suddenly after each sale after the recent update. Turned off all the reciept options and also did a factory reset for both registers.Also the sales transactions  are really really slow.

[Arlo_B]

This has been happening similarly to our business for about two months now. After an update. Even cash transactions are taking upwards to 30 seconds to open the till. A few times, Cash has been declined as well. This is an every single day occurrence now and is resulting increased frustration.

Transaction times in general are now 50-100% slower than before, no matter the kind of payment. It is often Failing card payments and we have to try; swipe, tap, chip until something works.

We have excellent network service and only have it hooked to our POS and two personal cellphones.

We have tried numerous restarts on all software and systems, but to no avail. It has not been remedied by anything at all.

I am curious as well to see if anyone else has thoughts/feedback.

-Arlo

[Atypical · Accepted solution]

There are numerous posts on delifferent threads about this very issue. This has impacted people on Android based Square Register for about a month on software later than 6.23. iOS users on Square Stands do not appear to be impacted. This is a software issue.

No amount of troubleshooting fixes this problem. Apparently, engineers are aware and are working on a resolution to fix their most expensive Square POS. The user can factory reset to go back to 6.23, but this only works until the POS auto updates. We can no longer turn off the POS to avoid updating, as the new update is forced as of 2 days ago.

These are the facts, so until this is resolved, and if it ever is, credit cards take twice as long to process, cash takes 3 times longer, and the interface is sluggish overall.

[KC_Phil]

According to this thread this should be fixed in app rel. 6.31 release date of 11/30/2023

https://www.sellercommunity.com/t5/Square-Register/USB-Cash-Drawer-opens-after-slight-delay/td-p/673...