Re: Is anyone else being charged fees on refunds?

Jose0206 · ‎07-29-2024

I took in a transaction today and had to do a refund a few hours later. Square is charging me the fee for the transaction. Has anyone else experienced this?

Donnie-M · ‎07-30-2024

@Jose0206
Sorry to say it but yes, square changed the policy a little over a year ago and transaction fees are not refunded like they used to be. Long story short: None of the other major competitors do it and now square doesn't either.

https://squareup.com/help/us/en/article/6116-process-refunds#:~:text=What%20happens%20to%20the%20pro...

https://www.sellercommunity.com/t5/Product-Updates/New-Square-Refund-Policy-Update/ba-p/642210

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
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