Hey Square Readers,
We just had our Live Discussion video chat to wrap up reading Hug Your Haters by Jay Baer, but we have one last discussion thread for y’all before our Full Book Summary post next week.
In the live discussion, @scastrotattoo shared a bad review their business received and how they responded. It was a really great insight into how they speak to customers, showing compassion and courtesy but also staying firm and explaining their policies.
This was so helpful to learn from, and we'd love to continue that here!
- What’s a bad review that you’ve received, and how did you respond?
Copy and paste to share one of the complaints or bad reviews you’ve gotten from customers, along with your responses, in the comments.
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Happy reading,
Pesso
