address not supported/

[plunkscc]

I just started with Square and was testing a purchase when the customer said their address was not supported, to pick another. The address is correct and legit. Why am I seeing this?

[Lou8]

Hi @plunkscc, thanks for your post and welcome to the Community 👋.

I'd be happy to look into this. Could you give me more information about this test payment:

• Was the payment done on a laptop or mobile ?
• What was the payment method used (manually entered card, Apple or Google Pay, Square Pay) ?
• Was the address local or international ?

Have you tried doing a test payment yourself with a different address ? 

[plunkscc]

Thank you for your response. We did get it figured out through Square Online Support chat.

[BernadetteA]

That's great to hear, @plunkscc! Thank you for updating us here on this thread. 😊