Taxes getting removed when adding item note or modifying item

[LionelC]

We are using Square for Restaurants, and have Terminals and Square Stands (iPads). On our Square Terminals, when I input notes or modify an item in the cart, the state and city taxes get removed (untoggled). This is a big issue, and it didn't use to be like this. Obviously, if servers catch it, they can manually toggle the taxes.

Video of it here: video of problem

• Issue started happening around Sep 2. 
• Already did a factory reset on one of our Terminals, issue persists.
• Software is up-to-date on all Terminals.
• This does not happen on the iPads.

[MayaP]

Hello @LionelC,

Thanks for flagging this. Do you mind resending the video? When I open the link, it goes to a website. I will investigate this further and get back to you. 

I will keep an eye out for your reply! 

[LionelC]

I was able to have Square Support / Engineering team resolve this issue yesterday. Thank you though! @MayaP 

[MayaP]

Thanks for following-up @LionelC. I am glad our team could fix this. 

If you need anything else, don't hesitate to reach out. Have a good weekend! 👋🙂