Square said sale went through but I am not seeing it

[Pbird7_]

My square reader said it accepted and went through but it only showed I had two sales. I had more sales through square. I dont have the customer name or number just written down. How do i speak to someone? 

[RobynR · Accepted solution]

Hey @Pbird7_ ,

Welcome to the Community!

I understand how concerning it can be when sales don’t appear as expected.

You can view all completed transactions under your Transactions Report. If the payment doesn’t appear there, it unfortunately means the payment did not go through, and you would need to retake it.

Additionally, were you using Offline Mode, or did you experience any internet connectivity issues at the time? It's also worth double-checking to ensure the payment wasn’t accidentally processed as Cash or another tender type.

If you’d like to connect with our live support team, you can reach them directly for further assistance:

• Phone: 855-700-6000
• Hours: Monday to Friday, 6 AM–6 PM PT (9 AM–9 PM ET)

Let me know if there’s anything else I can assist you with!