Sales Terminal Notes Field in French - need to change to English

[iscoregon]

Hi, the notes field (at checkout) on our little square terminal is in French and it constantly tries to auto-correct whatever is being typed in there (the only reason it's really a problem). The 'master' language is English, so everything else appears in English - but the checkout notes field is in French (says "Francais" on the virtual keyboard's space bar). No idea how it got that way, but I also can't find a way to change it to English. Looked online and searched the Square community (I guess we seem to be the only ones with this issue..?) to no avail. Regardless, I'd love to not have to fight the auto-correct when adding a note on every sale.

Anyone know how to fix this? Thanks in advance for your help.

[MayaP · Accepted solution]

Hello @iscoregon,

Thanks for flagging this, that is certainly odd! Let try some troubleshooting steps:

1) Make sure the Terminal is up to date. Select ≡More > Hardware > General > Date and Time and adjust accordingly.

2) Factory reset your device. To reset your Square Terminal:

1. If you have taken any offline transactions, be sure to reconnect to the internet and process them before proceeding. Pending offline payments will be permanently lost and the funds won’t be captured when you reset your device.

2. Tap ≡ More.

3. Select Settings > Hardware.

4. Tap General > About Terminal.

5. Scroll to the bottom of the screen and tap Factory Reset > Confirm Factory Reset.

6. Tap Reset one last time. From here the countdown will begin and your Terminal will reset.

Note: If you’re unable to access the Terminal settings, hold down the power button for 10 seconds until you see a black screen with a count-down timer. Keep holding down the power button on that timer goes to 0 and the screen says you can release the power button.

Once the reset is complete, you’ll need to:

1. Go back through basic setup questions like your time zone.
2. Reconnect to the internet.
3. Sign back in with your email and password or device code.
4. Add accessories such as cash drawers, printers, scanners, or scales. Learn more about connecting compatible hardware to Square Terminal.
5. Adjust any settings back to your preferences.

If these steps don't resolve the issue, please reach out! 

[iscoregon]

Thank you so much, I suppose I should've thought of a reset! It appears to have worked; notes field is now in English. The only thing that I think might throw my co-workers is that pricing suggestions have now appeared next to the "Notes" button on the checkout screen. I did a quick search, but I don't know that I'm using the proper terminology... Would you happen to know how to get rid of those?

Note: we don't have any items saved in Square for quick sale, so I don't know where those amounts are coming from.

Thanks again!