Link to Pay Goes to Untracked Team Member?

[cwh2024]

When my employees or myself send a client a link to pay, the payment goes to untracked team member instead of under the employee's sales. How can I fix this? Is there a way to fix it for past transactions? It's making accounting very difficult.

[MayaP]

Hey @cwh2024, thanks for reaching out and joining the seller community! 

I know you are busy and understand dealing with any accounting issues is the last thing you want to do. I would like to get more details to better assist. Are your team members using a team passcode or a personal code? Are you using Square Shift Plus? 

[alexandriak]

You could have team members send invoices to pay this way the sale would be attached to them. You'd need to be using passcodes though

[Beautifulyou1]

could you elaborate on how we could do that? I also have team members who are shipping and receiving online payment but they all go to "untracked" and no to the person