I'm concerned about unauthorized account access and phishing scams. What do I do?

[Divachels]

I woke up this morning and my email address had been changed (not by me). There is not an easy way to get help. I tried to access the website to get a phone number, and it made me create a new account, but the phone lines are closed for the weekend. I tried emailed the help desk and security, but have not received responses. I am panicking, because some Joe Schmo has my bank information and customer listing at his fingertips. I send out invoices at the beginning of each month, and god only knows what is being done in my name. Please help if you have any suggestions!

[ashc]

Heya @mksalter,

Thanks for flagging! I moved your post to one of the existing threads about phishing scam emails that details where you can forward them.

[rhuberty]

FYI - I received an email from "square" today noting negative customer feedback....It was well put together but clearly bogus.  Beware!

[VanKalkerFarms]

It is unfortunate that there are so many scammers out there.  Always good to be alert and not click links in email and go directly to the website in question.

[AshleyK]

@rhuberty Welcome to the Seller Community and thank you for surfacing this. @VanKalkerFarms is correct. Please do not click any links in that email and please forward it to spoof@squareup.com.

I've also merged this thread to another existing one that addresses these same concerns. Let me know if you have any other questions. 🙂

[tresajones]

Over the past week or so I've receive emails supposedly from Square that either deposits or withdrawals are being made to or from my account.  So far, neither have actually happened.  I've changed the password twice.  Is there anything else I can do to prevent any actual withdrawals?

[Joe]

Hi there, @tresajones 👋 Thanks for taking the time to reach out to us here on the Seller Community - happy to have you join us!

We can help clarify a bit what may be happening here. This is most likely a phishing attempt by someone impersonating Square in an attempt to steal private information. No real access to your account has been compromised.

If you could do us a favor and forward this over to spoof@squareup.com, it would help us in our investigation into where these are coming from.

In regards to keeping your account safe, we would recommend enabling 2-step verification if you have not done so already.

[merchant95726]

Our organization received a spoofed email from someone pretending to be from square.

They did a very poor job and was an obvious spoof.

What I would like to know is how they have my email that is associated with square?

[ashc]

Hi @merchant95726 and welcome to the Community!

It sounds like you got a phishing email from someone pretending to be us.

Sellers and non-sellers of Square will sometimes receive these and you'll want to forward them to spoof@squareup.com for further investigation. Also, please do not click any of the links in the email

[BrenKoch]

Just received a couple of Fraudulent Emails supposedly from Square.

The content for one was:

At Square, we work very hard to always protect our customers and buyers alike. One of your customers has made serious complaints about your Goods/Services. <https://squareiaosmdnf.com/>

Reason;

Goods/services not delivered.

For this reason we will be placing a temporary suspension on your account, as well as your weekend deposits.

If you think this was a mistake, please follow the link below to respond to your customer's complaints and we'll work on returning your account back to normal.

  Click here to respond to your customer >  <https://squareiaosmdnf.com/> 

The other one was

Hello,   

•              Your next $1,781.82 in sales will be processed for free. 
•              Square will reimburse your processing fees for up to $1,781.82 in sales processed through Square.          
•              Your Square Dashboard <https://aomsodmds.com/>  tracks your transactions and fees. Fees will be reimbursed on each deposit.     
•              You have $1,776.82 remaining in your free processing balance. Get more by referring friends <https://aomsodmds.com/> .    
•              After $1,781.82 in sales or 90 days, Square's standard pricing <https://aomsodmds.com/>  will apply.     

Learn more about Square's Free Processing Promotion in our Support Center <https://aomsodmds.com/> .          

Thanks,

The Square Team <https://aomsodmds.com/>    

Be aware of these out there. I did not respond.

[nika]

Thanks so much for giving other sellers a heads up @BrenKoch. Can you please forward that to our team at spoof@squareup.com?

[BrenKoch]

Just forwarded these to spoof@squareup.com. Thank you for the info. Wanted you and the community to be aware. I spotted them as fake and did not click on anything.

[ChristineBailey]

Possible scam/fraud!

I have received 3 emails just today about my bank account being debited for 3 different amounts by square! I am hoping they haven’t hacked my account to get this information! 

[Wheaton789]

I also received an email that my banking account will be receiving a deposit. I forwarded it to spoof@squareup.com  Don't click on any of the links.

[wijsf]

Scam email received today November 12, 2019

[DogSalon]

I have been getting three or more of these emails every day for the last few weeks and have been forwarding them to square fraud.  In the past I would get maybe one a month, if that.  Not sure how these people know I use Square.  I have a small dog grooming business and average about 7 credit card transactions a week.  Because of the increase in fraud emails and Square’s increased fees I will more than likely discontinue accepting credit cards. 

[ibilofsky]

[Personal Information Redacted]

[ashc]

Hi @ibilofsky! Welcome to the Community.

I moved your post to a relevant thread on phishing scam emails. See more information above. 

[Mommylizzardx3]

Just got this email. Beware. Trying to contact square and having no luck.

[ashc]

Hi @Mommylizzardx3,

We're aware of these emails. I moved your post to an existing thread in the Community about phishing scam emails. See the posts above for more details!

[Puma]

I received an email stating $208 was going to be withdrawn from my account and I don’t know why

[ashc]

Hi @Puma and welcome to the Community.

It sounds like you got one of the phishing scam emails going around that is not actually from us.

I moved your post to this thread with directions on where to forward the email and more details.