I a facing a recent problem since yesterday

[Michelbotros]

I am receiving a message that device not supported as well as tap to pay doesn't work and even I am not able to connect any reader 

[rtfulk]

@Michelbotros  Welcome to the community, Is this on your phone or iPad? and are you talking about the chip reader not connecting? 

Have you recently updated to iOS 18? if so check the app store to make sure Square has the most recent update. I think you need Square POS ver. 6.50 for iOS 18 to work with Square POS.

[Michelbotros]

Thank you for your support 

I am using pixel 7a

I have already the latest version of 6.53

I was using the option of tap to pay and also the wireless reader until yesterday 

Since Yesterday night I am not able to use both

I am receiving a message of 

Device not supported 

[rtfulk]

@Michelbotros  after searching the forum I found this thread, that states the Pixel 7A is not compatible with the square reader

https://www.sellercommunity.com/t5/General-Discussion/Square-Reader-NOT-compatible-with-Google-Pixel... 

[Michelbotros]

I am sorry to inform you that your answer is not correct 

I am using this mobile for more than two years now 

And I never faced this problem 

Please recheck again 

I do believe that an update needs to be developed 

[rtfulk]

I don't don't use Android phones, so I did a search to see if anyone else had ran into the problem you had. That was what appeared in the search. I was just going by that information. I'm Sorry if it was incorrect.

[Michelbotros]

I do believe that we should expect to receive an answer from Square customer services.

[rtfulk]

I don't know if this will help you or not, but here is the number for customer service. [Redacted]. Below is the link to sign in for customer service from there you can email, call or message. Hopefully they can get it taken care of.

log in for customer service 

[Michelbotros]

Thank you for your help 

I did already send an email yesterday.

But I have a good news.

It is working now 🙏 

[rtfulk]

That's great news, hopefully it was just a glitch or something and won't happen again.

[MayaP]

Hey @Michelbotros ,

I am so glad to hear this working now!  If you need anything else let us know. 

Thank you @rtfulk for your assistance! 😊