How do I order a free reader?

[DELLNEAL]

The title of this thread has been edited from the original: Free Raider??

Hello there in good day, I just finished signing up for new account. And it was stating that I would get a free reader, but after I finish registering the account it takes me to where their for sale?? Can somebody help me with this?

[Noel_FRS]

I order a reader. It was shipped through DHL. Its been 18 days since it was shipped. It no longer has an estimated date of delivery and just shows in transit. I have contact square support at 1-855-700-6000 several times but they keep telling me to just wait or call back. At which point will Square decide to contact DHL to see where the package is at or decide to send a new reader?

[Valentina]

If it’s been 10 business days since you placed an order and received your order confirmation email, we can help.

Did you call us after 10 business days (about two weeks) had passed?
I recommend trying again today if you haven't already so we can order you another, @Noel_FRS.

You can also purchase one in-store and we will credit you for the purchase if you need one sooner!

P.S. Welcome to the Seller Community ✨

[Sedakine]

I have never received my square card reader 

[Kassi_]

Hey there, @Sedakine - 

Check out the best answer by Isabelle to get your free reader.

Thank you! 

[LiquidSensation]

I just set up everything and I’m not seeing anything about receiving a free square reader did I complete everything correctly? 

[Goldneye]

HI, here is the page regarding the free reader, if that does not work try contacting Customer Support.

https://squareup.com/us/en/l/free-reader

You can try to contact Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

[Tlagmay]

How can I get a card reader

[Kassi_]

Hey there, @Tlagmay - 

Welcome to the Community! 

I moved your post over to a thread where sellers asked a similar question. Check out the Best Answer by Olive for the steps to get your free reader. 

Please let me know if you have any other questions. 

[Deirdremathis51]

I never received my square, what do I do?

[Kassi_]

Welcome to the Community, @Deirdremathis51 -

Sorry to hear you haven't received your free reader. I have moved your post to a thread with some troubleshooting steps to get this ordered for you. 

If you still run into issues with getting this ordered, please reach out to our CS Team directly: 1-855-700-6000. They will be able to get it ordered for you directly. 

[hhpkyle]

Bump. I'm trying to order a free card reader for the business i just created, but I can't figure out how. All the recommendations are for links either to the dashboard or a checkout for a $10 card. It looks like this was an issue years ago - just wanted you to know people are still struggling with it