Has anyone had problems with Square asking for personal information after being phished?

[Nicofaz]

I’ve been in business 38 years. I usually use PayPal or Venmo for collecting invoices. My website offered Square. This is my first time using them.

after my transaction was completed and Square took their money. They then asked me for detailed business information, including business, IDs photos, etc.  at that time I received 20+ phishing and scam calls claiming they were square and asking for information. I do not feel comfortable giving them information when they obviously have a breach in their system or I wouldn’t get these calls after I opened an account. Now they are saying it is a long process to get the money refunded and they will not allow me to transfer my money to my bank. If somebody has experienced this, please let me know what you did to correct it thank you 

[Donnie-M · Accepted solution]

@Nicofaz sounds like you just got flagged for verification by square for a new account.  This especially happens when there is a new account and a large card not present transaction.  You can always verify the e-mails from square and log into your account, but as far as a breach in the system,  I do not think that is what you are seeing.  Square is very very secure.  You can always call in and verify through your online dashboard.

[Donnie-M · Accepted solution]

@Nicofaz sounds like you just got flagged for verification by square for a new account.  This especially happens when there is a new account and a large card not present transaction.  You can always verify the e-mails from square and log into your account, but as far as a breach in the system,  I do not think that is what you are seeing.  Square is very very secure.  You can always call in and verify through your online dashboard.

[frances_a · Accepted solution]

Hello @Nicofaz 👋

As @Donnie-M explained, this sounds like your transfers are suspended while we review your account. You can find more information about the process in this article. 

Once you have sent the requested information, the review process only takes up to 2 business days. 

While there is no indication that our system has been compromised, we would recommend reviewing the security settings on your email account to ensure no unauthorized parties can access our correspondence. 

Square is committed to keeping your information safe, secure and private. All of our pages are secure and served via SSL/TLS. Square is also certified PCI compliant. We will never ask you to share sensitive information in a way that compromises it's safety, which is why we have a designated area in your dashboard where you'll be able to upload the requested information.

Hope this information is helpful. 

Please let me know if you have further questions!