Does Square allow or handle currency conversion for international customers?

[JCrockettArt1]

The title of this post has been edited from the original: Does Square Allow or Do Currency Conversion?

Hello everyone! I'm very happy that I'm able to accept Credit/Debit cards by using Square. I never thought to ask this, but I do have this one question:

Does Square allow or even do currency conversion?

I need to know because on my art website, I allow differnt currencies from a few different countries to come to my website and pay with PayPal. My selected countries are United Kingdom, Candada, Japan, and Ireland.

If I have someone from the United Kingdom that wanted to purchase an artwork with their credit/debit card, and they paid me by using Pounds, I would need to be able to convert that into US Dollars. That would be the same with Japanese Yen, Canadian Dollars, and Euros.

Thanks so much for your time. 

[Arie]

Hi @Ting,

Thanks for writing in and adding your vote to this feature request! We're continuously advocating for the suggestions you leave here, and appreciate you taking the time to share your thoughts with us. 

We'll be sure to share an update here as soon as we have news to share.

PS. Welcome to the community, I noticed this is your first post 😊 

[KISSProductions]

I am in Canada trying to process US CC. Do I enter the US conversion or just the CDN amount when charging?

[ashc]

Hi @KISSProductions and welcome to the Community.

I moved your post to one of the existing threads that answers this.

Check out the Best Answer above for details!

[SRS1]

Customer owes $1,200 USD, is that the amount I should enter as the payment amount or convert the USD amount to CND and then enter the CND amount?

[puka]

Hi @SRS1 - If you are a merchant within Canada, all of your payments are taken as CND so you would need to enter in the amount in CND in order to get paid the correct amount. If the customer is from the US, they will just pay as normal and their bank will handle the conversion from USD to CND.

[Emotionreset]

Hi we do coaching capsules on the net we dont send any goods out ou Canada Can we accept other currency as Euros directly true Square in our Canadian account 

Thank's  Marcel Boyer 

[EJ_]

Hi @Emotionreset

I've moved your post over to this existing thread. 

Check out the best answer and let me know if you have any additional questions. 

[josh4]

If you are based in Canada, but have an US bank account with a Canadian bank, can you accept US payments to that US account without having to take into consideration the exchange rate? Will purchases all be considered CDN because of our location?

[AshleyK]

Hi @john4! Yes, all purchases will be considered Canadian since you are still located in Canada when the purchases are made. 

Since all payments you accept must be processed in CAD, you will need to link a Canadian bank account that operates in CAD. At this time, you’re unable to link a CA bank account that processes funds in Canadian dollars.

However, you can process internationally-issued cards bearing a Visa, MasterCard, Discover, or American Express logo.

Also, you don't have to worry about exchange rates when accepting international cards since your customers will be charged for currency conversion by their card issuer.

[ibtacer]

Hey guys

I've signed up for a square account to send invoices to customers living in different countries.
I've also used a Canadian address for my physical location. 

After a quick test, I realized that the invoices are in CAD. I wonder how I can send the invoices in USD so whatever currency my customers are using would convert in US dollar on my square account.
Thanks in advance

[Kassi_]

Hey @ibtacer - 

Thank you for reaching out in the Community! 

The invoice will always be sent in the currency of your business. Whenever the customer pays it- they will be charged in their own currency. Also, they will have to pay the exchange rate according to their bank or credit card company. 

Please let me know if you have any other questions. 

[DavidH]

We run an online business from Canada and have customers internationally. Should we convert our sale to their currency and bill them that way? 

[Valentina]

Hi there @DavidH 👋 EJ explained how this works here within the thread you've posted into:
 

All Square charges are made in the currency of your country of activation, and your customers bank does the currency conversion. 

Neither you nor your customer need to worry about currency conversion, as it will happen automatically when they make a payment. Your customer's bank will determine the conversion rate and include any applicable conversion fees into the converted amount. I hope this helps clarify ✨

[SneakerSeller]

I am trying to change my account currency to USD, we are based out of Canada however 90% of our customer base is in USA. We would like to set up our account to show USD but I can't find that option anywhere. I also tried reaching out to support and there is no phone number anywhere on the website. I also tried (?) Help link in the dashboard but when I click Ask Support nothing happens there is a glitch of some sort.

Can someone from Square please contact me ?

Thank you

[AshleyK]

Hi @SneakerSeller! Thanks for reaching out. I've merged your post to an existing thread, but basically this is a feature request. Currency is not able to be changed from the country of activation so since you are a CA based company you will only be able to set your prices in CA dollars. I will push your feedback forward though and I hope you have a great day.

[mnn-to]

Which currency is an invoice processed in if we are in Canada and the client is in the US?

[JustinC]

Processed in CAD. Your customer's card issuer will take care of the currency conversion. 

Looks like a similar question was answered on this thread. 

@mnn-to

[grittynurse]

Hi! I am in Canada and have a client in the US. Is there a way to change the currency on the invoice? 

I sent the invoice in CAD and thought it would automatically convert to USD, but they are saying the amount didn't change on their end.

[JJ_]

Hi @grittynurse and welcome to the Seller Community! 👋

At this time, all payments processed on your Square account would be processed in the currency of the country of activation -- in your case Canada (CAD). Your customer's bank would be the one in charge of doing the currency conversion. 

I've moved your post to a thread where others have been curious about the same thing. 

[sbk4731]

As mentioned above, I'm in canada but I am dealing with US customers. I just want to list my items in USD and not have to convert from the back end and worry about dollars and cents.  I want my items listed as a flat dollar amount and not a weird number in USD. When can I just list in USD? Shouldn't be that hard...

[j-beda]

Unfortunately it looks like a Square account has only one currency, set when the account was created. If you want an account to be in USD it looks like you need to create the account from within the USA (or perhaps a USA VPN would work), and you likely need a USA address and a USA bank account. Online invoices and web transactions would then be processed in USD worldwide, but point of sale transactions might only work in the USA according to https://squareup.com/help/ca/en/article/5415-can-i-accept-multiple-currencies-with-square which says "The country of your account will dictate the currency symbol and currency formatting of your Square Point of Sale app." as well as "You must be located in the country where you activated your account to process card payments."