Charge from gosq.com on my bank statement?

[deb64]

I looked at my bank acct. today and there is a charge of 35.00 and it says it is from GOSQ.COM. 

I have not authorized a charge for this amount nor have I authorized square to extract funds from my account.

I can't seem to get a customer code to call . very frustrated

[Ellie_]

Hi there @WweagleeyewW,

 We are sorry to hear about that mystery charge, you can reach our team here to help with that, squ.re/contact. They will be able to get that charge looked at and settled for you.

Also, welcome to the Seller Community! 🥳 We are so happy to have you here. While you are here, we recommend checking out our Orientation & Etiquette. Hope this helps! 😊

[ggmaria]

I have the same charge, wondering if you found out who it was to?

[puka]

Hey @ggmaria!

You can check out Sean's answer above to see how you can locate the origin of the charge. If you have any further questions, feel free to let us know!

[piteasee]

I have the same charge and it was from a taxi (car service) I took from the Hyatt in San Francisco to the airport.  Hope this helps.  The driver used Square.  I use it too for my home business and I love square.  Just too bad it's not easier to see the origination of the charge on my visa statement.

[SqIsGood]

At each transaction with Square you can input your email address. Then subsequently when you use square,  you will get an automatic emailed receipt.  This will be your permanent record of each Square transaction.  In your email provider, you could set up folder to move these receipts. Thereby you will never be at a loss to know what every charge is for because you have provided a method to track your charges. Square provides the best automatic audit trail by sending these receipts automatically. 

[CulturalCrossrd]

I know this is an old answer, but for someone like me scrolling to find help, it needs to be said. Unless maybe someone below this response said it, in which case I'm being redundant. Adding your email to each transaction you do with a Square seller is a marvelous idea. It just doesn't work well for transactions you DID NOT make, that come out of your actual bank account and appear on your statement with cryptic, unhelpful information. If there's a way to help us get our money back in THOSE cases, we are all eyes/ears!

[Sharitaaldridge]

I need help. I can’t deactivate my account from square.

[isabelle]

Hey @Sharitaaldridge!

Take a look here for instructions on deactivating your Square account. 

[Fperry66]

I found the receipt. How do I find the website that the purchase was made on? I thought I was on the oofos website. I purchased 2 pairs for $49.00 I am trying to find the website so I can ask when will I get my shoes? i do not want to dispute the transaction if it is a legit store or seller. But, I just want to find out when will the "slides" be sent.

[Kassi_]

Welcome to the Community, @Fperry66 - 

It sounds like you're the customer in this transactions, is that correct? 

Did you provide an address or shipping information when the order was placed? 

I will keep an eye out for your reply👀. 

[bski]

I have the same issue 942.00 was charged to GOSQcom.  CA  never authorized  this