Hey there @cbrew. This is currently not available on the Sales Summary report. However, you can find it by going to your Balance page in your online dashboard, clicking on your location. Then scroll down to the “Balance Overview” section for the date in question. There you will see a line “Payment Processing” that you can expand and if there are any GC load fees for the day, they will be listed there.
FYI, I know for a fact that this visibility has been requested on a future version of the Sales Summary report, because I requested it as part of a beta test I’m participating in. But, currently, the method above is the only way to see that number on a daily basis.
Hey there @cbrew. This is currently not available on the Sales Summary report. However, you can find it by going to your Balance page in your online dashboard, clicking on your location. Then scroll down to the “Balance Overview” section for the date in question. There you will see a line “Payment Processing” that you can expand and if there are any GC load fees for the day, they will be listed there.
FYI, I know for a fact that this visibility has been requested on a future version of the Sales Summary report, because I requested it as part of a beta test I’m participating in. But, currently, the method above is the only way to see that number on a daily basis.
@cbrew The feature does not exist in the beta, either. It’s very early in that process and there is no guarantee that it will be included, even when released. So, being part of the beta test would not really help you at all, in this case.
But, here’s a link to the test.
@BofBArtStudio So, if you open your Balance Page, select a location, and go to a date you know you sold a GC, the click on “Payment Processing” to expand it, you don’t see the GC load fees for the day as shown in my screen shot below? If not, that sounds like an issue with your account. It definitely should be there.
I cannot seem to find a balance overview.
Here's what I'm doing..
In the dashboard I go to the menu and click on balance And then this comes up
then I have to choose a location because it won't show any transfers if I have all locations selected
then I click on the transfer
and then if I click View Details
I tried it on both my computer desktop dashboard and my phone dashboard. Both using Chrome.
what am I missing?
Here it is on my computer dashboard in Chrome
I go to the menu and click on balance
Then I click on View All Transfers
Then I choose a location because it won't show me anything if all locations are selected
Then I click on the transfer record
And this pop up comes up
View details only shows me the transfer record to the bank
Hmmmm… I’m attaching a screen recording of how I got to this. I can’t figure out why this won’t work for you.
@BofBArtStudio I think I know your issue here. There’s a little weirdness on the Square Dashboard if you hit the “Go to Balance” button and you have sales for the day already. Instead of hitting that blue button, go to your dashboard Navigation menu and choose “Balance” from there. Then, you should see what I see.
Ok. Sorry. I missed that you had done that part. Duh. One suggestion. Instead of clicking “view all transfers” have you tried scrolling to the bottom of that location screen? I’m wondering if since you are a multi-location account, if the “balance overview” might be located further down the screen? It’s worth a try!
@BofBArtStudio Unless I missed a memo in the past few months, the only place that shows GC Load fees is the balance overview report I mentioned above. I know that many sellers have brought this up (along with other “hidden” data that needs to be made more accessible), but so far it is what it is.
FYI, I checked the last two gift card sales I did (both online so the processing fee is 2.9%+$0.30) and the Fees listed in that CSV’s fees column are ONLY the processing fees. The GC Load Fee is not shown anywhere in that CSV.
@BofBArtStudio This is why I no longer do my accounting entries manually. Last year, I subscribed to the third-party app Bookkeep which makes all of my daily accounting entries for me. I just have to check the clearing accounts each morning to be sure they are at zero, which tells me that all monies were accounted for. It is not a free subscription. Currently it costs me $60 per month, but after the first of the year they are modifying their pricing structure to allow those of us who do basic stuff to pay less. But, even at $60 per month, it is well worth eliminating the morning manual work and hassle of tracking down when things don’t balance. I’d continue to pay $60 per month, gladly, but I’ll take a discount!
@BofBArtStudio If you want to Zoom with me sometime after the holidays and see how it works, I’d be more than happy to give you an overview and answer questions. I don’t use QuickBooks (because I hate Intuit and consider it one of the great tech evils on the planet! LOL) but the principles are the same even though I use different accounting software. Anyway, if we Zoom I can also fill you in on the few manual pieces that will still remain — at least until Square adds more visibility via APIs to things like savings folders. Honestly, in this case, Square is the only reason why Bookkeep isn’t able to do a perfect job — sad but true.
Take me up on the offer. I can get you a free month to try it out, too — better than their standard 14-day trial.
