Remove Default Categories from Library

[cevmarauder]

Having a set of default, unremovable categories that takes up more than 3/4 of the Library screen is untenable.  I'd wager the majority of Square users don't use Gift Cards or Rewards; a few probably use discounts and service charges.

We should have the ability to edit/remove/hide categories on the library screen.  As a Square user for both my personal business and as head (read: only) IT guy for a local nonprofit, being able to remove the useless-to-us categories would save me SO MUCH PAIN from volunteers getting "lost" because they hit the wrong category. 

(Yes, I created a for-dummies document that a lobotomized kindergartner could follow.  No, it didn't help.  Anyone who's worked with people will understand...there's always that one person who couldn't find their a** with both hands and a map, who throws up their hands, turns off their brain, and wails for help the second they get slightly confused.  Usually while you're elbow deep in something else, but their problem is the most important thing in the world!)

[#2]

I know they added more unwanted items on the main screen, but Square thinks by adding the one grid to our phone has helped. We are at farmers markets, craft shows and concessions where speed is key. We have our iPad set up grid style that helps. When I have a line and have to use my phone one grid are area doesn’t help. Make the option happen to turn off unnecessary items. We are a community asking of Square to please offer this as a way to speed up our transactions. For the love of pete sakes hear our words! We need a toggle to turn off those unwanted items! TOGGLE SWITCH TURN OFF ITEMS UNNEEDED!

[#3]

Now the “new” home screen has 5 lines of unneeded space hogs instead of 2 lines of useless functions.  On my phone (which is the ONLY way I use square) I can only see two of my items, but I have two scroll up to see my menu.  I work farmers markets where transaction speed in incredibly important, every step slows down sales.  It is hard to fathom that SQUARE could make the issue worse than it was.  

[#4]

Hi there!

The Redeem Rewards selection cannot be removed completely, however using your "Items Grid" you can customize what appears as available to select. 

Head over to our Support Center to read more about the Items Grid.

[laxarcade]

Please, for all that a developer at Square believes in, allow Terminal to disable these options from appearing.    Tie them to the payment options accepted.  If gift cards aren't accepted, don't allow the sale of them either.

Please.

Please.

Please, we, the community, are begging you!

[Wackym]

Now the “new” home screen has 5 lines of unneeded space hogs instead of 2 lines of useless functions.  On my phone (which is the ONLY way I use square) I can only see two of my items, but I have two scroll up to see my menu.  I work farmers markets where transaction speed in incredibly important, every step slows down sales.  It is hard to fathom that SQUARE could make the issue worse than it was.  

[MamiesToffee]

I know they added more unwanted items on the main screen, but Square thinks by adding the one grid to our phone has helped. We are at farmers markets, craft shows and concessions where speed is key. We have our iPad set up grid style that helps. When I have a line and have to use my phone one grid are area doesn’t help. Make the option happen to turn off unnecessary items. We are a community asking of Square to please offer this as a way to speed up our transactions. For the love of pete sakes hear our words! We need a toggle to turn off those unwanted items! TOGGLE SWITCH TURN OFF ITEMS UNNEEDED!

[Frida]

Hello laxarcade,

Thank you for expressing your thoughts. Its also great to see you posting in the Seller Community again! 😊

We will be sure to make this suggestion to the product development team. They are also looped into these feature request forums, so your insightfulness can be viewed by that team as well. 

[Wackym]

Frida since 2016 this thread has been asking for the Home Screen to be editable.  You just stated “We will be sure to make this suggestion to the product development team. They are also looped into these feature request forums, so your insightfulness can be viewed by that team as well. ” After all of these years, It is clear Square cares more about selling gift cards and making money off of the sales than helping us succeed and make the checkout process cleaner.  With this new update, 5 lines instead of 2 blocking me from each transaction.  

[cubs162]

I am stunned that this thread is STILL effectively being ignored.  Square continues to ignore the fact that so many of us use a PHONE and have extremely limited screen real-estate.

I mean, really, how difficult is it to hide a couple entries from the home screen?  And don't give me the speil about the "Item Grid" again - if I could use the item grid, I wouldn't be here complaining.

[GrahamB]

Square has been incredibly arrogant over this issue. Like many othersI am totally sick & tired of the Customer Service reps fobbing everyone off with " We will be sure to share your suggestion with developers...."  While we cannot blame the CSR we sure can blame Square management for thumbing their nose at users for several years.  When there is a good option users will desert Square very quickly...

[GAM2008]

Absolutely agreed. These default categories are not relevant to our day-to-day and are a burden. Being able to remove useless-to-us features like "rewards," "discounts" and "service charges" would improve ease of use for our clerks and speed up overall transaction time. They use too much valuable screen real estate when they are absolutely useless to my business. I understand why they would be default, but the inability to hide or disable them is mystifying to me given how otherwise user friendly and customizable the system has been. PLEASE let us hide default library items we don't need. PLEASE. 

[Kassi_]

Hello, @cevmarauder!

Thank you for bringing this to the Ideate Board. 

I have merged a similar request with your Feature Request to get those default categories removable. Our Product Team will see how popular this request has been for some time. 

Once they review and provide some more information, another status will be updated. 

Keep an eye out! 

[cevmarauder]

Thanks, Kassi_!  It seems like a no-brainer, and shouldn't be too horrifying to implement, though I'm sure whichever Good Idea Fairy insisted those categories should be front-and-center will be offended 😀